Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Sudnik

Lawton,OK

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Office Coordinator

Atlantic City Express
Phoenix, Arizona
03.2020 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Effective liaison between customers and internal departments.
  • Delivered prompt service to prioritize customer needs.

Customer Service Agent

Spectrum
Saint Cloud, Florida
02.2018 - 02.2020
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Resolved over 75 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Contacted customers to return routine and general calls promptly.

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
06.2019

Skills

  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • CRM Software

Timeline

Customer Service Representative/Office Coordinator

Atlantic City Express
03.2020 - Current

Customer Service Agent

Spectrum
02.2018 - 02.2020

High School Diploma -

Mainland High School

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Sarah Sudnik