Sarah Suhr
North Fort Myers
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LSR
Avanti window and doors
11.2024 - Current
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Package Handler
UPS
10.2022 - 11.2024
- Collaborated with team members to improve workflow and increase productivity.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Protected company inventory by maintaining and organizing storage areas.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in training new employees on package handling processes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Organized packages according to type, size, destination, and other specifications.
Remote- Customer Service Representative
CVS Pharmacy
10.2021 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Trained new team members on company policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to enhance service delivery and address client concerns promptly.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Consultant Representative
Hyatt
01.2020 - 05.2021
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained a database of customer contact information and preferences.
- Developed sales strategies to increase profit margins for the company.
- Performed data entry tasks related to sales activities.
- Identified customer needs by asking questions and advising on best solutions.
- Prepared reports on sales performance metrics for management review.
- Assisted customers with product selection, order placement and payment processing.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Lead
Hyatt
08.2019 - 05.2021
- Answered phones and routed voicemails to respective employees.
- Trained new front desk staff in customer service and telephone etiquette.
- Performed daily audits of guest accounts using computerized system.
- Monitored inventory of supplies used at the front desk.
- Collaborated with other departments to resolve customer complaints quickly and efficiently.
- Assigned rooms, issued keys, and provided information on hotel services.
- Greeted guests and vendors to assist in navigating space.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted with luggage storage and delivery when needed.
- Communicated effectively with other departments within the hotel as necessary.
- Assisted with set up for social events and food deliveries.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
- Managed daily bookings ensuring that room availability is accurate in accordance with company guidelines.
- Reviewed daily shift assignments for accuracy prior to start of shift.
- Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.
- Enforced safety regulations among employees in order to maintain safe working environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer complaints in a timely manner.
Retail Associate
Winn Dixie
03.2017 - 08.2019
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Handled returns and exchanges according to company policy.
- Organized backroom storage areas for efficient access to merchandise.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Used product knowledge to suggest items to match client needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered questions about current promotions and resolved issues according to store policies.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Greeted customers to determine wants or needs.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High school diploma -
Skills
- Maintenance of equipment
- Client relations
- Critical analysis
- Time efficiency
- Inventory oversight
- Solution-oriented mindset
- Collaborative teamwork
- Management of social media
- Interpersonal communication skills
- Detail-oriented approach
- Mentorship and training
- Remote office readiness
- Proficiency in Microsoft Office
- Reliability and accountability
- Clear communication skills
- Friendly disposition
- Recordkeeping expertise
- Ability to multitask
- Organizational skills
- Awareness of social cues
Certification
Driver's License
Assessments
- Customer service, Proficient, 05/01/20, Identifying and resolving common customer issues
- Teamwork: Interpersonal skills, Proficient, 02/01/21, Responding to challenging team situations at work
Personal Information
Authorized To Work: US
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
LSR
Avanti window and doors
11.2024 - Current
Package Handler
UPS
10.2022 - 11.2024
Remote- Customer Service Representative
CVS Pharmacy
10.2021 - 03.2023
Sales Consultant Representative
Hyatt
01.2020 - 05.2021
Front Desk Lead
Hyatt
08.2019 - 05.2021
Retail Associate
Winn Dixie
03.2017 - 08.2019
High school diploma -
Similar Profiles
Thomas BrittThomas Britt
Service Technician at Avanti Windows and DoorsService Technician at Avanti Windows and Doors
Tabitha KonoTabitha Kono
Order Processing Manager at Avanti Windows and DoorsOrder Processing Manager at Avanti Windows and Doors
Taylor AkinsTaylor Akins
Lead Service Technician at Avanti Windows and DoorsLead Service Technician at Avanti Windows and Doors
Calluna MorganCalluna Morgan
Call Center Representative at Dealers Greatest AssetsCall Center Representative at Dealers Greatest Assets
Sydney HyattSydney Hyatt
CNA at Lee Health Outpatient Surgery Center - The SanctuaryCNA at Lee Health Outpatient Surgery Center - The Sanctuary