Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Sutherland

Apex,NC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Manager in Training

Jersey Mike's Subs
06.2024 - Current


  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.

Store Manager

Coastal Franchises
10.2021 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Prepared financial statements
  • Hired, trained and mentored new employees
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Supervised and conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Shift Leader

Blaze Pizza
08.2020 - 10.2021
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Panther Creek High School
Cary, NC
06-2022

Skills

  • Verbal and written communication
  • Staff training and development
  • Customer service
  • Goal setting
  • Documentation and reporting
  • Critical thinking
  • Organizational skills
  • Monitoring the Financial Account

Timeline

Manager in Training

Jersey Mike's Subs
06.2024 - Current

Store Manager

Coastal Franchises
10.2021 - 06.2024

Shift Leader

Blaze Pizza
08.2020 - 10.2021

High School Diploma -

Panther Creek High School

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Sarah Sutherland