Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Suty

Finleyville,PA

Summary

Dynamic Restaurant Manager with a proven track record at KRG Kings LLC, excelling in staff management and customer engagement. Skilled in optimizing operations and enhancing customer satisfaction, I fostered a welcoming atmosphere that boosted repeat business. Proficient in POS systems, I ensured efficient service delivery while resolving complaints swiftly.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Restaurant Manager

KRG Kings LLC
Canonsburg, PA
01.2025 - 04.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Server

KRG Kings LLC
Canonsburg, PA
12.1994 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Hundred High School
Hundred, WV
06-1990

Skills

  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Staff scheduling
  • Food service background
  • Customer loyalty
  • Supervisory skills
  • Reservation handling
  • Take-out service
  • Full service restaurant background

Certification

  • Food Protection Manager Certification, KTG Kings LLC - 08/19/2024

Timeline

Restaurant Manager

KRG Kings LLC
01.2025 - 04.2025

Server

KRG Kings LLC
12.1994 - 01.2025

High School Diploma -

Hundred High School

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Sarah Suty