Sarah Sweeney
Northfield,NJ
Summary
Results-driven Director of Operations with over 10 years of experience in managing diverse teams, overseeing HR processes, and implementing efficient business operations. Proven expertise in financial management, payroll administration, compliance, and client relations. Skilled at identifying opportunities for operational improvements and fostering productive partnerships.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Operations
Newbury Franklin Home Services, LLC
Ventnor, NJ
11.2021 - Current
- Developed and implemented new software systems to streamline business operations, enhancing efficiency across departments
- Spearheaded contractor licensing and fleet management initiatives, improving compliance and reducing costs
- Managed IT projects, leading to a 15% reduction in technical downtime
- Provided strategic support to the Finance Team, optimizing financial tracking and reporting processes
- Oversaw Human Resources functions, including recruitment, onboarding, and training, ensuring adherence to company policies
- Administered employee benefits and managed payroll processing for a workforce of over 50 employees
- Ensured compliance with state and federal regulations, maintaining a 100% success rate in audits
Director, Accounts & Member Relations
C. Alexander Building & Maintenance
Ventnor, NJ
07.2019 - 11.2021
- Designed and implemented company-wide procedures for accounts receivable/payable, resulting in a 20% increase in efficiency
- Led the development of HR protocols for onboarding, training, and performance evaluation, enhancing team productivity
- Managed payroll administration, resolving discrepancies and streamlining the reconciliation process
- Oversaw financial processes, including budgeting, cash flow management, and financial reporting for senior leadership review
- Collaborated with clients and subcontractors to improve communication, resulting in a 30% boost in client satisfaction
- Conducted community outreach to attract new business, increasing revenue streams by 25%
Pharmacy Technician
Atlanticare
Galloway, NJ
10.2017 - 07.2019
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish and maintain patient profiles, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for drugs to ensure safety and compliance
- Answer telephones, responding to questions and requests from patients and healthcare providers
- Fill vials with prescribed medications, type and affix labels, and ensure accurate medication dispensing
- Clean and maintain equipment or work areas and sterilize glassware according to prescribed methods
- File filled prescriptions and manage inventory, including receiving supplies, verifying against invoices, and checking for outdated stock
- Order, label, and count stock of medications, chemicals, or supplies, and enter inventory data into computer systems
- Operate cash registers to accept payment from customers for pharmaceutical purchases
- Supply and monitor robotic machines that dispense medications into containers and label them accurately
- Deliver medications and pharmaceutical supplies to patients and nursing stations to support timely care
Medical Services Specialist
Xerox/Conduent
Cherry Hill, NJ
06.2016 - 10.2017
- Followed standardized procedures for pharmacy audit claim reviews, improving accuracy and reducing errors by 15%
- Communicated with pharmacies to clarify audit discrepancies, streamlining the audit resolution process
- Reported potential fraud cases to management, contributing to enhanced compliance and risk mitigation
- Prepared comprehensive reports on audit outcomes, providing actionable insights for management
Lead Pharmacy Technician
CVS/Caremark
New Jersey
02.1995 - 06.2016
- Led the development and implementation of inventory management processes, ensuring accurate tracking and reducing stock discrepancies by 20%
- Established protocols for patient profile management, optimizing the accuracy of medical records
- Managed medication storage and security, ensuring compliance with regulatory standards
- Coordinated the workflow of automated dispensing systems, enhancing the accuracy and speed of order fulfillment
- Oversaw the processing of pharmacy insurance claims, resolving issues and streamlining claim submission
Billing Manager
Jersey Shore Pharmacy
Galloway, NJ
04.2010 - 06.2012
- Streamlined billing processes for Long Term Care facilities, ensuring compliance with Medicare regulations
- Developed and implemented procedures for submitting pharmacy claims, reducing submission errors by 25%
- Managed the billing department, supervising staff and conducting training on new protocols and software
- Facilitated on-site audits and Medicare Part D enrollment for residents, improving client satisfaction and compliance
- Conducted detailed reviews of medication audits under pharmacist supervision, ensuring accuracy and adherence to regulations
Education
Communication Studies -
Stockton University
Pomona, NJSkills
- HR Management & Payroll Administration
- Financial & Budget Analysis
- Compliance & Regulatory Adherence
- New Software Implementation
- Client & Vendor Relations
- Accounts Receivable/Payable
- Team Leadership & Staff Training
- Benefit Administration
- Process Improvement & Efficiency
- Communication & Conflict Resolution
Certification
QuickBooks Online Certified, Proficient in QuickBooks Online for managing financial transactions, payroll, and financial reporting.
Timeline
Director of Operations
Newbury Franklin Home Services, LLC
11.2021 - Current
Director, Accounts & Member Relations
C. Alexander Building & Maintenance
07.2019 - 11.2021
Pharmacy Technician
Atlanticare
10.2017 - 07.2019
Medical Services Specialist
Xerox/Conduent
06.2016 - 10.2017
Billing Manager
Jersey Shore Pharmacy
04.2010 - 06.2012
Lead Pharmacy Technician
CVS/Caremark
02.1995 - 06.2016
QuickBooks Online Certified, Proficient in QuickBooks Online for managing financial transactions, payroll, and financial reporting.
Communication Studies -
Stockton University
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