Sarah Szymanski
Learning & Development Professional | Customer Success Strategist | Coaching, Training, and Performance Improvement
St. Charles,IL
Summary
Dynamic professional with a
proactive approach and rapid
learning capabilities. Demonstrates
strong work ethic and effective
communication skills. Proven ability
to solve problems and adapt to new
technologies while collaborating
with cross-functional teams to
enhance client satisfaction.
Overview
16
16
years of professional experience
Work History
Elementary Classroom Teacher
Wasco Elementary School
Wasco, Illinois
08.2025 - Current
- Aligned learning outcomes with school objectives through collaboration with department heads.
- Analyzed data from diverse sources to identify student learning gaps.
- Developed and implemented comprehensive learning and development plans addressing school objectives.
Educator
Perry Elementary School
Carpentersville
10.2018 - 08.2025
- Evaluated training effectiveness through feedback and assessments from participants.
- Collaborated with subject matter experts to create relevant training content.
- Conducted needs assessments to identify gaps within learning.
- Designed and implemented training programs for diverse employee skill sets.
- Mentored student teacher in best practices for learning and development strategies.
Associate Director of Academic Advising
AIU Online
Schaumburg
08.2017 - 10.2018
- Oversaw recruitment and training of advisors, enhancing student success initiatives.
- Analyzed data trends to guide strategic decisions and boost program effectiveness.
- Coordinated onboarding processes for new employees, streamlining integration across departments.
- Collaborated with management to ensure training aligned with organizational objectives.
Assistant Director
KinderCare
Aurora
08.2016 - 08.2017
- Coordinated staff training programs to enhance teaching methodologies and ensure compliance.
- Managed parent communication, addressing concerns and strengthening relationships.
- Organized back-to-school event that engaged local community and family businesses, driving new student enrollments.
- Collaborated with leadership to assess and identify training needs across the site.
Educator
Hillside Elementary School
Hillside
08.2015 - 06.2016
- Developed and implemented comprehensive lesson plans to cover required curriculum effectively.
- Organized supplies and decorated classroom to foster engaging and supportive learning environment.
- Co-sponsored yearbook committee, facilitating student-led contributions for design and production processes.
Live Chat Supervisor
AIU Online
Schaumburg
03.2010 - 09.2014
- Managed onboarding and training for live chat team, integrating new hires effectively and equipping them for success.
- Employed CRM tools to track performance metrics and customer interactions, enhancing workflow efficiency.
- Fostered collaboration between live chat team and other departments to ensure alignment on messaging and features.
- Coached team members using a consultative approach, delivering tailored feedback to improve service delivery.
- Applied analytical problem-solving to identify improvement areas in chat efficiency, reducing response times significantly.
- Promoted a culture of collaboration, ensuring seamless interdepartmental cooperation to enhance customer experience.
Education
Masters of Art - Teaching
06.2015
Bachelors of Science - Family and Consumer Sciences
05.2004
Skills
- Data analysis and performance evaluation
- Project management and problem solving
- Training and development
- Mentoring and coaching
- Adaptability to change
- Client training
Timeline
Elementary Classroom Teacher - Wasco Elementary School
08.2025 - Current
Educator - Perry Elementary School
10.2018 - 08.2025
Associate Director of Academic Advising - AIU Online
08.2017 - 10.2018
Assistant Director - KinderCare
08.2016 - 08.2017
Educator - Hillside Elementary School
08.2015 - 06.2016
Live Chat Supervisor - AIU Online
03.2010 - 09.2014
National Louis University - Masters of Art, Teaching
Illinois State University - Bachelors of Science, Family and Consumer Sciences