Strategic professional with over 17 years of experience in customer success, learning and development, and team leadership. Expertise in designing training programs, leading cross-functional initiatives, and optimizing workflows to boost engagement and retention. Demonstrated ability to convert data into actionable strategies while supporting diverse learners and stakeholders. Committed to enhancing operational efficiency and fostering inclusive, high-performing teams.
Hi, I’m
Sarah Szymanski
Learning & Development Professional | Customer Success Strategist | Coaching, Training, and Performance Improvement
St. Charles,IL
Summary
Overview
19
years of professional experience
Work History
Perry Elementary SchoolCarpentersville
Educator
10.2018 - Current
Job overview
- Implemented differentiated instruction and utilized performance data to enhance student engagement and retention.
- Streamlined instructional planning, performance evaluation, and stakeholder communication in a high-pressure environment.
- Mentored pre-service educators through onboarding and coaching to facilitate successful transition into teaching roles.
- Adapted instructional methods according to the changing needs of students.
- Assessed student progress regularly through formal and informal assessments.
AIU OnlineSchaumburg
Associate Director of Academic Advising
08.2017 - 10.2018
Job overview
- Conducted advisor audits and analyzed performance metrics to identify gaps in productivity and outcomes.
- Executed strategies based on CRM data insights to enhance student engagement and success.
- Directed advising operations for a large virtual student population, improving retention through personalized support.
- Trained advisors on student information systems and CRM tools to ensure accurate data usage.
- Implemented innovative solutions for difficult problems encountered by the department.
- Coordinated with other departments to ensure the successful completion of projects.
KinderCareAurora
Assistant Director
08.2016 - 08.2017
Job overview
- Cultivated strong relationships with families and community stakeholders to enhance enrollment and engagement.
- Led onboarding and training for teachers and staff, fostering a culture of accountability and growth.
- Oversaw daily operations, staff scheduling, and compliance to ensure efficient program delivery.
Hillside Elementary SchoolHillside
Educator
08.2015 - 06.2016
Job overview
- Built strong relationships with families and community stakeholders, improving enrollment and engagement through consistent communication and events.
- Led onboarding and ongoing training for teachers and staff, cultivating a culture of accountability, growth, and customer focus.
- Oversaw daily operations, staff scheduling, and compliance standards to ensure efficient program delivery and regulatory alignment.
AIU OnlineSchaumburg
Live Chat Supervisor
03.2010 - 09.2014
Job overview
- Optimized customer interactions by managing team performance with KPIs and real-time feedback.
- Executed chat support strategies to reduce response times and boost retention rates.
- Developed training content and provided onboarding support, enhancing team readiness and confidence.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
AIU OnlineSchaumburg
Customer Support Roles
09.2006 - 03.2010
Job overview
- Provided multi-channel support (email, phone, chat) to 100+ students daily, addressing inquiries and resolving issues with empathy and efficiency.
- Contributed to team success by participating in cross-training programs and sharing best practices to improve client service delivery.
- Built strong student relationships by communicating program offerings and coordinating support with internal departments.
Education
National Louis UniversityChicago, IL
Masters of Art from Teaching
06.2015
University Overview
Illinois State UniversityNormal, IL
Bachelors of Science from Family and Consumer Sciences
05.2004
University Overview
Skills
- Data analysis and performance evaluation
- Project management and problem solving
- Training and development
- Mentoring and coaching
- Adaptability to change
- Client training
Timeline
Educator
Perry Elementary School
10.2018 - Current
Associate Director of Academic Advising
AIU Online
08.2017 - 10.2018
Assistant Director
KinderCare
08.2016 - 08.2017
Educator
Hillside Elementary School
08.2015 - 06.2016
Live Chat Supervisor
AIU Online
03.2010 - 09.2014
Customer Support Roles
AIU Online
09.2006 - 03.2010
National Louis University
Masters of Art from Teaching
Illinois State University
Bachelors of Science from Family and Consumer Sciences
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