Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Sarah Szymanski

St Charles,IL

Summary

Dynamic Customer Success professional with 17 years of expertise in relationship management, training, and client success. Proficient in managing multiple responsibilities, including staff training and coaching, delivering customized solutions, and nurturing long-term customer relationships. Demonstrated ability to leverage technology and data-driven insights to enhance operational efficiency, elevate customer experiences, and achieve measurable outcomes. Equipped with strong problem-solving skills and a talent for adapting to evolving technologies, effectively collaborating across cross-functional teams to ensure exceptional client satisfaction.

Overview

16
16
years of professional experience

Work History

Elementary Classroom Teacher

Perry Elementary School
10.2018 - Current
  • Establish clear classroom plans and group objectives, incorporating actionable strategies to meet educational goals.
  • Demonstrate expertise in differentiated instruction by adapting lessons to meet the diverse learning needs of students, ensuring that all learners, including those with special needs, received equitable opportunities to succeed.
  • Work alongside colleagues in a collaborative teaching environment to share best practices, create cross-curricular lesson plans, and enhance school-wide initiatives aimed at improving student outcomes.
  • Assess student learning progress and comprehension through routine assessments and standardized examinations.
  • Used communication skills to build positive relationships with students and parents, fostering a collaborative and supportive learning environment.
  • Demonstrated empathy and understanding when working with students of diverse backgrounds, ensuring they received the support they needed to succeed.

Associate Director of Student Advising

AIU Online
08.2017 - 10.2018
  • Led the onboarding of new advisors, utilizing CRM tools to streamline the onboarding process and ensure that new hires were equipped with the knowledge and skills to succeed.
  • Championed product collaboration between the advising team and other departments, ensuring that advisors were fully trained on new features and tools to enhance the student experience.
  • Took a consultative approach to mentoring team members, helping them to identify opportunities for professional growth and improving their performance through tailored feedback.
  • Employed analytical problem-solving to identify areas for improvement in advising workflows, resulting in increased efficiency and advisor satisfaction.
  • Fostered a team culture of collaboration, where cross-functional efforts contributed to improved customer engagement and outcomes.

Assistant Director

KinderCare
08.2016 - 08.2017
  • Developed and executed succession plans, fostering staff professional growth and facilitating clear promotion paths.
  • Ensured strict adherence to local, state, and federal laws, while proactively adapting programs to meet evolving organizational needs.
  • Organized and launched a back to school event that engaged local community and family businesses, fostering increased family involvement and driving new student enrollments.

Consumer Science Teacher

Hillside Elementary School
08.2015 - 06.2016
  • Developed and implemented comprehensive lesson plans and educational outings to ensure coverage of required curriculum.
  • Enhanced classroom environment through effective organization of supplies and creative decoration, fostering an engaging and supportive learning atmosphere.
  • Co-sponsored the yearbook committee, which included collaborating with students to facilitate creative and functional decision-making processes, ensuring student-led contributions in designing and producing the yearbook.

Live Chat Supervisor

AIU Online
03.2010 - 09.2014
  • Managed onboarding and continuous training for the live chat team, ensuring that new hires were effectively integrated into the team and equipped with the tools to succeed.
  • Employed CRM tools to track team performance and customer interactions, optimizing workflows and driving efficiency.
  • Fostered product collaboration between the live chat team and other departments, ensuring that all teams were aligned on messaging, features, and customer engagement.
  • Used a consultative approach to coach team members, providing tailored feedback to address performance gaps and enhance service delivery.
  • Applied analytical problem-solving to identify areas for improvement in chat efficiency and customer experience, leading to a measurable reduction in response times.
  • Led the team in fostering a culture of collaboration, ensuring that all departments worked together seamlessly to improve the customer experience.

Education

Master of Arts - Teaching: Elementary Education

National Louis University
Chicago, IL
06.2015

Bachelor of Science - Family And Consumer Science

Illinois State University
Normal, IL
05.2004

Skills

  • Strategic Leadership
  • Team Management
  • Relationship Development
  • Key Relationship Management
  • Client Needs Assessment
  • Problem Resolution
  • Process Improvement
  • MS Office

Websites

Timeline

Elementary Classroom Teacher

Perry Elementary School
10.2018 - Current

Associate Director of Student Advising

AIU Online
08.2017 - 10.2018

Assistant Director

KinderCare
08.2016 - 08.2017

Consumer Science Teacher

Hillside Elementary School
08.2015 - 06.2016

Live Chat Supervisor

AIU Online
03.2010 - 09.2014

Master of Arts - Teaching: Elementary Education

National Louis University

Bachelor of Science - Family And Consumer Science

Illinois State University

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