Sarah Tamer

• Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
• Streamlined check-in and check-out processes for a smoother guest experience.
• Interacted with customers by phone, email, or in-person to provide information.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Improved team performance by providing regular training on customer service techniques and hotel policies.
• Increased repeat business through personalized guest interactions and exceptional service delivery.
• Managed room inventory to optimize revenue opportunities during high-demand periods.
• Resolved conflicts between guests or staff members in a professional manner to maintain a positive work environment.
• Coordinated with sales and marketing teams to promote hotel services, special offers, and events to potential customers.
• Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
• Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
• Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
• Ensured accurate billing procedures were followed consistently by front desk staff members.
• Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
• Created training modules in partnership with HR for new hires.
• Created, prepared, and delivered reports to various departments.

• Managed day to day operations; ensuring the quality, standards and meeting the expectations of the guests on a daily basis
• Managed budgets, records and contracts
• Generated reports and feedback to the general manager

• Handled guest complaints, settling disputes and resolving grievances and conflicts
• Communicated everyday with team members to ensure that our business objectives are being met

• Interviewed and hired team members with the appropriate skills
• Followed company and department policies and procedures
• Responded to guest satisfaction surveys and responded in a timely manner
• Worked alongside other department managers to ensure we are providing the best possible service to our guest
• Ensured that the front desk always looked up to standard
• Handled emergency situations while following procedure

• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
• Developed procedures to establish accurate and organized check-in and check-out processes.

• Assisted the management team with supervising the front desk
• Ensured that all hotel policies and procedures are being followed at all times
• Demonstrated positive leadership to inspire team members to exceed expectations.
• Trained new guest service agents
• Ensured an exceptional guest experience by providing courteous, friendly and professional service to guest and potential guests.
• Maintained a positive work environment at all times

• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Ensured all employees were providing +1 service
• Monitored customer service trends and provided insights to management team for further improvement.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
• Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
• Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
• Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
• Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
• Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
• Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
• Set up banquet tables and chairs based on event requirements.
• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Worked with banquet manager to coordinate event set up and schedule.
• Answered guest questions about event plans and food service choices.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.