Summary
Overview
Work History
Education
Skills
Certification
Dog Training Experience
Timeline
Generic

Sarah Tando

Puyallup,WA

Summary

Dedicated IT professional with a strong passion for dog training and a proven track record of successfully training and showing personal dogs. Seeking to leverage expertise in communication, problem-solving, and dedication to excel in a dog training career.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior IT Support Engineer

Trupanion, Medical Insurance For Cats And Dogs
10.2022 - 05.2023
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.

Level 2 IT Support Engineer

Trupanion, Medical Insurance For Cats And Dogs
01.2022 - 10.2022
    • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
    • Explained technical information in clear terms to non-technical individuals to promote better understanding.
    • Researched new tactics to better hone responses and shorten remediation times.
    • Gathered trend data from customer calls and interactions.
    • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
    • Designed tailored engineering solutions for customers based upon key requirements.

IT Support Engineer

Trupanion, Medical Insurance For Cats And Dogs
08.2015 - 01.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Developed and implemented preventive maintenance procedures.

Education

Puyallup, WA

Associate of Arts - Computer Networking

Pierce College
Puyallup, WA
2015

Associate of Arts -

Pierce College
Puyallup, WA
2014

Skills

  • Daily Logs
  • Enrichment Programs
  • Dog Behavior
  • Obedience Training
  • Customer Satisfaction
  • Training Methodologies
  • Positive Reinforcement
  • Tracking Metrics
  • Creative Solutions
  • Interpersonal Communications
  • Technical Documentation
  • Time Management

Certification

  • Canine Good Citizen Evaluator, American Kennel Club, Issued Jun 2018
  • Temperament Test Evaluator, American Kennel Club - Issued Apr 2022
  • FIT DOG: Level 1 Instructor , American Kennel Club - Issued Dec 2022
  • FIT DOG: Level 2 Instructor , American Kennel Club- Issued Dec 2022
  • FIT DOG: Level 3 Instructor , American Kennel Club - Issued Dec 2022

Dog Training Experience

  • Successfully trained and showed personal dogs in various dog sports
  • Awarded 40+ titles on personal dogs from the AKC, ASCA, and other dog-showing venues
  • Developed strong bonds with dogs through positive reinforcement techniques - Demonstrated ability to understand and respond to various canine behaviors
  • Actively attends Clicker expo yearly and other dog training conferences
  • Currently working on obtaining professional hours of training to become CPDT-KA certified

Timeline

Senior IT Support Engineer

Trupanion, Medical Insurance For Cats And Dogs
10.2022 - 05.2023

Level 2 IT Support Engineer

Trupanion, Medical Insurance For Cats And Dogs
01.2022 - 10.2022

IT Support Engineer

Trupanion, Medical Insurance For Cats And Dogs
08.2015 - 01.2020

Associate of Arts - Computer Networking

Pierce College

Associate of Arts -

Pierce College
  • Canine Good Citizen Evaluator, American Kennel Club, Issued Jun 2018
  • Temperament Test Evaluator, American Kennel Club - Issued Apr 2022
  • FIT DOG: Level 1 Instructor , American Kennel Club - Issued Dec 2022
  • FIT DOG: Level 2 Instructor , American Kennel Club- Issued Dec 2022
  • FIT DOG: Level 3 Instructor , American Kennel Club - Issued Dec 2022
Sarah Tando