Dedicated IT professional with a strong passion for dog training and a proven track record of successfully training and showing personal dogs. Seeking to leverage expertise in communication, problem-solving, and dedication to excel in a dog training career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
Trupanion, Medical Insurance For Cats And Dogs
10.2022 - 05.2023
Implemented technical solutions to solve customer issues and increase satisfaction.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Communicated with clients to verify roots and causes of computer problems.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Researched and identified solutions to technical problems.
Generated reports to track performance and analyze trends.
Helped streamline repair processes and update procedures for support action consistency.
Level 2 IT Support Engineer
Trupanion, Medical Insurance For Cats And Dogs
01.2022 - 10.2022
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Researched new tactics to better hone responses and shorten remediation times.
Gathered trend data from customer calls and interactions.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Designed tailored engineering solutions for customers based upon key requirements.
IT Support Engineer
Trupanion, Medical Insurance For Cats And Dogs
08.2015 - 01.2020
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Assisted with updating technical support best practices for use by team.
Translated complex technical issues into digestible language for non-technical users.
Documented support interactions for future reference.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Responded promptly to incoming sales leads and requests for technical support.
Responded to customer inquiries and provided technical assistance over phone and in person.
Developed and implemented preventive maintenance procedures.
Education
Puyallup, WA
Associate of Arts - Computer Networking
Pierce College
Puyallup, WA
2015
Associate of Arts -
Pierce College
Puyallup, WA
2014
Skills
Daily Logs
Enrichment Programs
Dog Behavior
Obedience Training
Customer Satisfaction
Training Methodologies
Positive Reinforcement
Tracking Metrics
Creative Solutions
Interpersonal Communications
Technical Documentation
Time Management
Certification
Canine Good Citizen Evaluator, American Kennel Club, Issued Jun 2018
Temperament Test Evaluator, American Kennel Club - Issued Apr 2022
FIT DOG: Level 1 Instructor , American Kennel Club - Issued Dec 2022
FIT DOG: Level 2 Instructor , American Kennel Club- Issued Dec 2022
FIT DOG: Level 3 Instructor , American Kennel Club - Issued Dec 2022
Dog Training Experience
Successfully trained and showed personal dogs in various dog sports
Awarded 40+ titles on personal dogs from the AKC, ASCA, and other dog-showing venues
Developed strong bonds with dogs through positive reinforcement techniques - Demonstrated ability to understand and respond to various canine behaviors
Actively attends Clicker expo yearly and other dog training conferences
Currently working on obtaining professional hours of training to become CPDT-KA certified
Timeline
Senior IT Support Engineer
Trupanion, Medical Insurance For Cats And Dogs
10.2022 - 05.2023
Level 2 IT Support Engineer
Trupanion, Medical Insurance For Cats And Dogs
01.2022 - 10.2022
IT Support Engineer
Trupanion, Medical Insurance For Cats And Dogs
08.2015 - 01.2020
Associate of Arts - Computer Networking
Pierce College
Associate of Arts -
Pierce College
Canine Good Citizen Evaluator, American Kennel Club, Issued Jun 2018
Temperament Test Evaluator, American Kennel Club - Issued Apr 2022
FIT DOG: Level 1 Instructor , American Kennel Club - Issued Dec 2022
FIT DOG: Level 2 Instructor , American Kennel Club- Issued Dec 2022
FIT DOG: Level 3 Instructor , American Kennel Club - Issued Dec 2022
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