Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Tatarczuk

Norton,Massachusetts

Summary

Dynamic and personable, with a proven track record in high-volume service environments like Yard House Restaurant. Excelled in customer service and liquor knowledge, boosting sales through expert recommendations and upselling techniques. Demonstrated leadership by training staff, enhancing team efficiency. Achieved consistent customer satisfaction through effective communication and a friendly demeanor.

Overview

6
6
years of professional experience

Work History

Bartender

Yard House Restaurant
07.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Server

Yard House Restaurant
09.2021 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Kelly's Place Norton
10.2019 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with paper to place orders, manage bills, and handle complimentary items.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Hostess

Kelly's Place Norton
06.2018 - 10.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Answered phone calls to take orders, give information and document reservations.

Education

Bachelor of Arts - Psychology

University of Massachusetts Boston
Boston, MA
05.2025

High School Diploma -

Norton High School
Norton, MA
06.2020

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Patience and Tolerance
  • Outgoing Personality
  • Customer service expertise
  • TIPS Certified
  • Group leadership
  • Personable and friendly
  • Effective Communication

Timeline

Bartender

Yard House Restaurant
07.2022 - Current

Server

Yard House Restaurant
09.2021 - 07.2022

Server

Kelly's Place Norton
10.2019 - 08.2021

Restaurant Hostess

Kelly's Place Norton
06.2018 - 10.2019

Bachelor of Arts - Psychology

University of Massachusetts Boston

High School Diploma -

Norton High School

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Sarah Tatarczuk