SARAH TAWFIK
Frisco,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
SOCIAL MEDIA MANAGER
SELF EMPLOYED
09.2023 - Current
- Responsible for developing, implementing, and managing social media strategies to enhance brand awareness and engagement for various clients
- Created content, scheduled posts, monitored analytics, and engaging with audiences across platforms to drive growth and achieve market objectives.
- Increased customer engagement through social media.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
EVENT STAFF
ACCESS DMC
02.2022 - 02.2024
- Assisted with setting up and tearing down equipment, tables and linens, decorations, etc for corporate events and conventions
- Served as a greeter for arrivals at the airport and assisted with loading bags on buses for their departures.
- Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
ACCOUNTING SPECIALIST
WESTIN NASHVILLE
04.2023 - 09.2023
- Managed financial transactions for large groups
- Efficiently handle and reconcile complex billing processes
- Ensure accuracy and timely collection of payments
- Maintain detailed records to ensure accurate financial reporting
- Utilized accounting software and systems to streamline operations.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Contacted customers to immediately find resolutions for escalated issues.
- Collaborated with cross-functional teams to develop budgets, ensuring accurate financial planning and forecasting.
TRAVEL AGENT
INTELETRAVEL
06.2023 - 07.2023
- Conducted detailed consultations with clients to understand their preferences, needs, and budget constraints
- Designed customized travel itineraries, including flights, accommodations, tours, and activities
- Provided exceptional customer service before, during, and after travel
- Maintained in-depth knowledge of popular travel destinations, hotspots, and local attractions
- Established and maintained strong relationships with travel suppliers to secure competitive rates and exclusive deals.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
FRONT DESK AGENT
JW MARRIOTT NASHVILLE
03.2021 - 04.2023
- Communicated to all departments of hotel depending on guests' needs to ensure timely responsiveness
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
BARISTA/ TRAINER
STARBUCKS
05.2020 - 05.2021
- Handcraft coffees and other drinks for customers while greeting and connecting with them as well as maintaining the drinks' exceptional quality in a fast-paced environment
- Maintained cleanliness of store in view of customers and back of house
- Resolved customer dissatisfactions by listening to their problems and finding efficient solutions to satisfy customer for future returning while maintaining professionalism
- Teamwork was greatly needed in this environment in order to provide exceptional service
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
VALET ATTENDANT/ CASHIER SUPERVISOR
TOWNE PARK
10.2018 - 03.2020
- Park and retrieve cars with a sense of urgency in a timely and organized manner to guests of hotels, restaurants, events, etc
- In charge of revenue for valet at Gaylord Opryland Resort; making sure drawer and revenue are accurate for previous and future shifts, training new employees accurately, and in charge of fixing broken parking gates around property
- Communicated through telephone to other departments in hotel, and guests from their rooms to ensure exceptional valet service
- Experience with PMS system.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Maintained an organized key system that allowed for quick identification and access to requested vehicles.
SOUVENIR PHOTOGRAPHER/SALESWOMAN
CHERRY HILL
04.2017 - 12.2018
- Took memorable photos of guests boarding the General Jackson Showboat along with talking to new guests every day and creating small bonds for the period of the ride
- Sold photos to guests, giving them an option of two prices and deals
- Later promoted to an assistant supervisor which counted the money made for the day as well as setting goals and recognizing accomplishments among associates
- Stayed in contact with boat managers to stay updated with guest numbers.
Education
Bachelor's in business management -
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN05.2023
DIPLOMA -
Cane Ridge High School
Antioch, TN05.2019
Skills
- Bilingual (English and Arabic)
- Excellent communication and customer service
- Ability to work well in a team
- Ability to problem solve and have critical thinking
- Microsoft Office proficiency
- Leadership and interpersonal skills
- Keen attention to detail
- Cash handling
- Training
- Digital Marketing
- Social Media Marketing
- Event set up and operations
- Social Media Management
- Content Creation
- Problem-solving skills
Timeline
SOCIAL MEDIA MANAGER
SELF EMPLOYED
09.2023 - Current
TRAVEL AGENT
INTELETRAVEL
06.2023 - 07.2023
ACCOUNTING SPECIALIST
WESTIN NASHVILLE
04.2023 - 09.2023
EVENT STAFF
ACCESS DMC
02.2022 - 02.2024
FRONT DESK AGENT
JW MARRIOTT NASHVILLE
03.2021 - 04.2023
BARISTA/ TRAINER
STARBUCKS
05.2020 - 05.2021
VALET ATTENDANT/ CASHIER SUPERVISOR
TOWNE PARK
10.2018 - 03.2020
SOUVENIR PHOTOGRAPHER/SALESWOMAN
CHERRY HILL
04.2017 - 12.2018
Bachelor's in business management -
MIDDLE TENNESSEE STATE UNIVERSITY
DIPLOMA -
Cane Ridge High School
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