Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Taylor

St. Petersburg,FL

Summary

Medical device industry experience as an intern. Post-graduation accepted a full-time job with Shukla Medical, requiring a relocation to Florida from California. Commit daily to evolve with the ever changing demands of a small company. Prior to college, I was able to shadow in the dermatology and and plastic surgeons offices, this is where I really see myself growing, learning and enjoying what I do daily.

Overview

2
2
years of professional experience

Work History

Customer Service Coordinator

Shukla Medical
St. Petersburg, FL
07.2021 - Current
  • Work with team of National Distributors and O.R. Purchasing Managers to facilitate communication and deliver personalized solutions to customers.
  • Educate Sales Representatives about ways to sell and process purchases.
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
  • Coach and counsel sales personnel, assist with individual selling efforts and help sales representatives reach targets.
  • Track pipeline data, and lead response times with Salesforce CRM.
  • Assess areas of service concern and develop improvement plans from the bottom up to the top down.
  • Wrote standard operating procedures for department.
  • Order fulfillment and product sourcing to meet rigorous customer delivery schedules daily.
  • Analyze individual representative organizations assesses their actual to target goal.

Operations Associate

R Squared (Advertising Specialty)
Pleasanton, CA
07.2020 - 07.2021
  • Communicates with internal personnel to provide status updates for both shipping and receiving dates.
  • Oversees operations to verify conformance to specifications.
  • Enhanced production of products by assembly and operation management to meet and exceed goals.
  • Worked directly with company President.
  • Ensure production deadlines are met to meet customer needs.

Sales Support Intern (paid)

S.N.A.P. Solutions
Pleasanton, CA
10.2020 - 04.2021
  • Prepared and generated up to 25 sales quotations daily to support sales team while providing technical expertise to convert prospects into sales.
  • Fostered positive relationships with team members to improve company culture and increase productivity.
  • Process sales orders.
  • Developed product knowledge for multiple vendors, including SunOptic, SHUKLA MEDICAL, and UVD Robots.
  • Shipping and receiving to ensure smooth processes.
  • Daily communication with CEO and sales team to ensure demands are being met.

Education

Bachelor of Science - Psychology

California State University - Chico
Chico, CA
05.2021

Skills

  • Develop and maintain relationships with orthopedic surgeons, sales team and home-office personnel
  • Proficient with CRM (Zoho)
  • Highly skilled at conflict resolution
  • Exceptional at building lasting relationships
  • Inventory maintenance and oversight / Shipping and Receiving
  • Proficient with all aspects of working trade shows
  • Process improvement and desire to learn
  • Grow rental and consignment business

Timeline

Customer Service Coordinator

Shukla Medical
07.2021 - Current

Sales Support Intern (paid)

S.N.A.P. Solutions
10.2020 - 04.2021

Operations Associate

R Squared (Advertising Specialty)
07.2020 - 07.2021

Bachelor of Science - Psychology

California State University - Chico

Similar Profiles

CREATE PROFILE
Sarah Taylor