Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Taylor

Onancock,VA

Summary

Dynamic Lead Sales Associate at Dollar General with a proven track record in enhancing customer satisfaction and loyalty, and a self-employed Housekeeper known for exceptional service standards. Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Lead Sales Associate

Dollar General
10.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards and customer expectations.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment. Thus making store # 03670 Model Store!
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted with office work: cash-counting and management, recording deposits, keeping necessary documentation available.
  • Played a crucial role in controlling loss from theft.
  • Provided unconditional and exceptional customer service in person and through telephone.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits. Even if that meant directing them elsewhere to save money or to ensure ultimate satisfaction.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Housekeeper

Self-Employed
07.2017 - Current
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Connected with clients and provided specialized support and services to meet satisfactory.
  • Set appointments for cleaning rates, rescheduled cleanings, handled billing, and accepted payment through cash or check.

Education

No Degree - Practical Nursing

Eastern Shore Community College
Melfa, VA
08.2025

High School Diploma -

Arcadia High School
Oak Hall, VA
06.2018

Skills

  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • Team Leadership
  • Staff Training and Development
  • Teamwork and Collaboration
  • Client Relationship Management
  • POS Systems
  • Mentoring and training
  • Relationship Building
  • Customer care
  • MS Office Applications

Mentoring and training

Relationship Building

Customer care

MS Office Applications

Timeline

Lead Sales Associate

Dollar General
10.2023 - Current

Housekeeper

Self-Employed
07.2017 - Current

No Degree - Practical Nursing

Eastern Shore Community College

High School Diploma -

Arcadia High School

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Sarah Taylor