Sarah Tedesco
Glens Falls,NY
Summary
Dedicated healthcare and human services professional with 4+ years of experience supporting adults with developmental disabilities. Skilled in daily living support, care coordination, clear communication, and behavior support. Proven ability to lead by example, document care accurately, and maintain safe, respectful environments.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
AIM Services Inc
Saratoga Springs, New York
03.2023 - Current
- Supported individuals with developmental disabilities in AIM Services Inc. residential homes.
- Assisted with daily living tasks, including hygiene, meals, and personal care.
- Followed person-centered plans to meet individual support needs.
- Documented care activities and behavioral observations to maintain accurate agency records.
- Monitored safety during home routines and community outings.
- Administered medications under AIM Services Inc guidelines and supervision.
- De-escalated challenging behaviors using calm communication and support techniques.
- Guided community participation, social activities, and independent living skills.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Promoted positive behavior by modeling appropriate responses and reinforcing desired actions.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Established relationships with families to enhance communication and support continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Assisted clients with maintaining good personal hygiene.
- Prepared nutritious meals and snacks for clients and assisted during mealtimes.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Secured engaging entertainment options for clients to enhance daily activities. for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
Assistant Manager
Dollar General
Worcester, New York
01.2017 - 05.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised cashiers and sales associates during merchandising, stocking, and customer service tasks.
- Trained new team members on store procedures, register use, and company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns using Dollar General service policies and store guidelines.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Enforced safety, cleanliness, and loss prevention practices across sales and stock areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored inventory levels and coordinated replenishment with backroom and sales floor teams.
- Managed planograms and product resets to maintain accurate merchandise presentation.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Allocated work responsibilities among staff and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Direct Support Professional
Center for Disability Services
Albany, New York
05.2019 - 03.2023
- Supported individuals with developmental disabilities in AIM Services Inc residential homes.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted daily living tasks, including hygiene, meals, and personal care.
- Followed person-centered plans to meet individual support needs.
- Documented care activities and behavior notes in agency records.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Administered medications under Center for Disability Services guidelines and supervision.
- Followed care plan and directions to administer medications.
- De-escalated challenging behaviors using calm communication and support techniques.
- Monitored safety during home routines and community outings.
- Facilitated mobility for individuals, promoting independence and ensuring safety during activities. and independence for disabled individuals and continually monitored safety.
- Accompanied individuals on outings to promote independence and integration into the community.
- Coordinated community participation and social activities, supporting development of independent living skills.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress based on observations and conversations.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Acquired various entertainment options to ensure enjoyable activities for clients. of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Acquired various entertainment options to ensure enjoyable activities for clients. of entertainment for clients to provide full and enjoyable daily activities.
Education
GED -
Hudson Valley Community College
Troy, NY06-2005
Shenendehowa High School
Clifton Park, NYSkills
- Medication administration
- Direct care services
- Crisis intervention
- Vital signs monitoring
- Person centered planning
- Behavior tracking
- Care coordination
- Client support
- Client safety
- Daily support
- Personal care assistance
- Hygiene assistance
- Dietary assistance
- Mobility support
- Mobility assistance
- Activity planning
- Recreational activities
- Social skills development
- Behavioral support
- Self-care promotion
- Compassionate care
- Empathy and patience
- Clear communication
- Verbal communication
- Active listening
- Team leadership
- Conflict resolution
- Problem solving
- Adaptability and flexibility
- Time management
- Multitasking and organization
- Attention to detail
- Safety compliance
- Infection control procedures
- Emergency response
- Crisis response
- De-escalation techniques
- Positive reinforcement
- Disability awareness
- Community integration
- Community activities
- Goal setting
- Healthcare coordination
- Progress documentation
- Client documentation
- Report writing
- Record keeping
- Environmental maintenance
- Healthcare
- First aid and CPR
- Safety monitoring
- Behavior management
- Care provision
- Client advocacy
- Crisis response
- Problem-solving
- Environmental maintenance
- Emergency response
- Mobility assistance
- Positive reinforcement
- Wellness and nutrition knowledge
- ADL support
- Record keeping
Timeline
Direct Support Professional
AIM Services Inc
03.2023 - Current
Direct Support Professional
Center for Disability Services
05.2019 - 03.2023
Assistant Manager
Dollar General
01.2017 - 05.2023
GED -
Hudson Valley Community College
Shenendehowa High School