Sarah Teko-Folly
Lakeville,MN
Summary
Organized, motivated and dependable candidate with over 15 years of successful experience in Logistics, Purchasing and Customer Service. Consistently recognized for performance excellence and contributions to team goals and success. Excellent at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Merchandiser
American Greetings
Ramstein, Germany
10.2021 - 01.2026
- Created interior displays and optimized visual merchandising to promote products in alignment with corporate sales objectives.
- Conducted store analysis to maintain proper stock levels and determine restocking and reordering schedules.
- Completed efficient store resets to prepare for special promotions and seasonal updates.
- Collaborated with store managers to determine best placement for merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Drop Ship Coordinator
Excelligence Learning Corporation
Kansas City, KS
07.2012 - 03.2015
- Serve as point of contact between account managers, buyers, vendors, accounting and logistics companies
- Resolved average of 800-1000 customer/vendor inquiries per month
- Expedited orders, resolved damage issues, processed numerous daily reports
- Corrected and modified 100+ pending orders daily
Personal Service Manager
Excelligence Learning Corporation
Kansas City, KS
01.2011 - 07.2012
- Answer customer phone calls, process phone, fax and mail orders, respond to customer inquiries via e-mail
- Maintain several large corporate accounts, resolve issues and serve as point of contact
- Assist with special projects as needed
Purchasing Planner
Excelligence Learning Corporation
Monterey, CA
01.2008 - 01.2011
- Forecasted and replenished inventory based on historical and seasonal demand for over 2000 SKU’s in five Distribution Centers
- Entered and processed purchase orders to both foreign and domestic suppliers, managed past due purchase orders and
expedited late shipments - Monitored importation of goods with designated Freight Forwarders and Custom Broker
- Maintained fill rate of over 99% and optimized Turn Rate by creating appropriate replenishment cycles and
preventing overstock situations - Participated in vendor logistical meetings and provided demand data to help streamline supply chain
- Reviewed discontinued and/or slow moving items to create exit strategies with Merchandising team.
Assistant Customer Service Manager
Excelligence Learning Corporation
Monterey, CA
12.2006 - 01.2008
- Assisted with pulling reports, recording data and statistics and managing flow of inbound calls
- Assisted with managing staffing needs, including interviewing, training and coaching
- Trained and re-trained when necessary on all supporting software programs and on all processes and procedures
- Fielded escalated calls and assisted customers with special needs
- Resolved issues and assisted corporate customers and their top management with professional and effective
communication
Personal Service Manager
Excelligence Learning Corporation
Monterey, CA
05.2006 - 12.2006
- Answered customer phone calls, processed phone, fax and mail orders, responded to customer inquiries via e-mail
- Maintained several large corporate accounts, resolved issues and served as point of contact
- Assisted with special projects as needed
Education
Bachelor of Arts - International Studies
University of Wisconsin-Madison
Madison, WI12.2004
Bachelor of Arts - French
University of Wisconsin-Madison
Madison, WI12.2004
Oral Proficiency - French
L'Institut Catholique De Paris
Paris, France07.2003
Skills
- Effective and professional verbal and written
communication skills - Ability to function independently and collectively
- Possess powerful organizational skills
- Possess and portray positive outlook,
professionally and personally - Possess exceptional ability to multitask and
prioritize tasks in accordance with deadlines - Ability to quickly learn policies, procedures
and/or software
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Merchandiser
American Greetings
10.2021 - 01.2026
Drop Ship Coordinator
Excelligence Learning Corporation
07.2012 - 03.2015
Personal Service Manager
Excelligence Learning Corporation
01.2011 - 07.2012
Purchasing Planner
Excelligence Learning Corporation
01.2008 - 01.2011
Assistant Customer Service Manager
Excelligence Learning Corporation
12.2006 - 01.2008
Personal Service Manager
Excelligence Learning Corporation
05.2006 - 12.2006
Bachelor of Arts - International Studies
University of Wisconsin-Madison
Bachelor of Arts - French
University of Wisconsin-Madison
Oral Proficiency - French
L'Institut Catholique De Paris