Sarah Teplitsky

• Applied strong leadership skills, organized workflows and daily operations in classroom, documented attendance and behavioral conversations and distributed memos when necessary as an onboarding supervisor.
• Trained and developed over 400 associates on claims processes and customer service.
• Maintained a top 5 trainer rank (of over 30 trainers countrywide) for the last 5 years.
• Developed lesson plans, instructional materials, role play exercises and written practice tests for personal auto claims, subrogation, arbitration and litigation training courses.
• Brought positive attitude to orientation and educational programs to improve learning environment.
• Tailored instructional strategies based on individual learning styles, promoting an inclusive training environment for diverse participants.
• Modeled ethical behavior and executed job responsibilities in accordance with company core values, ethics and information protection policies.
• Monitored compliance for state, federal and legal guidelines.
• Enhanced trainee performance by implementing interactive and engaging training sessions after analyzing productivity metrics and surveys.
• Served as a mentor to new claims trainers, sharing valuable insights gained from years of experience in the field to foster their professional development.
• Provided feedback utilizing mindful coaching methods in real-time, encouraging associate empowerment on the job.

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Achieved performance targets in customer satisfaction (averaging over 90% CSS) and productivity, consistently in the top quartile, through attention to detail, effective time management, and strong decision-making abilities.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.

• Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
• Utilized strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
• Collaborated closely with directors, playwrights, and fellow actors to create memorable theatrical experiences for viewers.
• Adapted quickly to directorial feedback, implementing changes on-the-spot during rehearsals and live performances.
• Developed strong relationships with fellow cast members, fostering a positive environment for effective teamwork and collaboration.
• Assumed various responsibilities within theater companies, including set construction, costume design, and stage management tasks when needed.
• Worked with theater companies across Western New York including MusicalFare, Alleyway, Lancaster Opera House, and the Kenan Center.

(Acting resume available upon request)

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, stocking, taking inventory and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations and accurate record keeping.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.