Sarah Theimer
Richmond,VA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills. Committed to employee development and retention, always seeking to pursue best practices in this area. Ready for a new challenge to utilize skills and make a significant impact.
Overview
11
11
years of professional experience
Work History
HR Generalist & Talent Acquisition
IBM
07.2020 - Current
- Communicate with leadership for fulfillment activities on Client engagements across all resource channels to ensure that project needs are met and that revenue & profit are maximized.
- Develops and maintains resource capacity levels that meet current & future business demand, financial, strategy, and talent objectives.
- Responsible for minimizing bench capacity and monitoring staff availability/assignments
- Facilitate weekly bench management calls with consultants and service area leaders
- Validated new hires are fully registered in a timely manner
- Responsible for creating and maintaining demand data quality as demand moves thru fulfillment process
- Meet with consultants to understand their skill sets and career goals
- Monitor hours leakage, ensured hours set to billable and chargeable
- Assisted with writing job postings and job descriptions for boards.
- Ensure timely and accurate available dates, roll-off and assignment data
- Facilitate weekly demand management calls with service area leaders and stakeholders
- Responsible for tracking Workday updates that included but not limited to FMLA, Paternity Leave, Military Leave, etc
- Ensuring full circle communication and procedural compliance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
RESOURCE & CAPACITY MANAGEMENT ANALYTICS
IBM
11.2016 - 07.2020
- Responsible for daily reporting of confidential business metrics in weekly meetings to senior management and stakeholders
- Ensured timely and accurate daily reporting and analysis
- Used new internal IBM applications to input/pull data required for capacity management reporting
- In depth experience using MS Excel and Access
- Responsible for on-boarding new hires, including benefits review, I-9's, and additional administrative paperwork
- Used IBM internal applications to order materials
- Responsible for scheduling and running weekly meetings for not only my team, but for management, senior management, and company stakeholders
- Built a training program for this team, including new standardized procedures to streamline the training process
- Responsible for IBM internal timecard tracking, which included escalations for employees not meeting compliance and bill code/DOU escalations
- Responsible for quality assurance in high level reporting
- Additionally, on top of my role, I supported Fiscal Year Reporting
- This required analysis of high-volume confidential data, to then be presented to senior management and stakeholders
- I worked closely with procurement and in IBM specific applications to support this effort.
- Compiled and organized resource management data, creating visualizations to incorporate into presentations.
PROJECT MANAGEMENT OFFICE LEAD
IBM
06.2015 - 11.2016
- Helped to implement and maintain a centralized PMO assistant team, acting as the primary point of contact
- Solely responsible for educating myself on Federal applications needed to support Federal PMs
- Built the team's training program which included a centralized file sharing system, technical writing experience in creating new standardized operating documents, a process on keeping the documentation up to date, and the implementation of a two week program to familiarize new hires with not only the federal applications but their responsibilities to the project
- Responsible for both on-boarding and off-boarding PMO employees meeting IBM, Federal, and project requirements
- For example, badge returns and security debriefing
- Also included expense reporting, travel, and clearance documentation
- Built metrics to reflect both team growth and success which was presented bi-weekly to management and executives
- Primarily using MS Excel and PowerPoint for data presentation
- Responsible for using BOND, to purchase materials needed for the team
- Among lead responsibilities I also supported my own projects in a PMO Assistant capacity
- This included but was not limited to, administrative tasking such as scheduling, data analysis, Federal application data integrity, and project staffing
- As lead of the team, I also had conflict resolution experience, as issues were first escalated to me.
TIER 1 SERVICE DESK LEAD
IBM
09.2014 - 06.2015
- Worked daily with Federal procedures to facilitate metrics, training, conflict resolution, and data analytics
- Responsible for quality assessments (QA’s) of our service desk analyst team
- Ensured Service Level Agreement metrics were met by performing data analysis of SLA records
- This included in depth knowledge of MS Excel and Access
- Responsible for presenting monthly metrics to senior management
- Responsible for creating schedule shifts for quarterly shift bids based off call volume data
- Responsible for full on-boarding process of new hires
- Including, but not limited to I-9's/ fingerprinting/ clearance submittal/ and security training compliance paperwork
- Responsible for setting up new hire workstations as well as ensuring they had access to all programs needed for Day 1 work
- Trained all new employees on the scope of the job and updated the training program
- Was responsible for escalated supervisor calls where I worked to de-escalate and help resolve the customers complaints without further escalation
- Continued in depth use of both internal and external application use.
TIER 1 SERVICE DESK ANALYST
IBM
03.2014 - 09.2014
- Worked daily multi-tasking within IBM specific applications following Federal procedures to meet the project objectives
- Worked daily with Tier 1 support desk ticketing systems, I.e., RightNow
- Handled escalations following provided procedures, by discretion
- Worked in remote systems, I.e., Tivoli
- Continued to meet Service level agreement metrics
- Excellent multi-tasking and organizational skills were required to be proficient in this position
- Responsible for handling calls, email, and support chats, often at the same time
- Worked in many IBM Internal applications in addition to ticketing and remote desktop systems
- The goal was to resolve a broad scope of IT issues for multiple projects within a defined timeframe and while meeting SLA metrics and professional communication.
Education
APHR Certification -
HRCI
04.2022
HR FUNDAMENTALS COURSE - undefined
ALLEGANY COLLEGE
08.2020
PARALEGAL CERTIFICATION - undefined
ALLEGANY COLLEGE
05.2017
PROJECT MANAGEMENT FUNDAMENTALS CERTIFICATION - undefined
ALLEGANY COLLEGE
05.2015
Skills
- Excellent Communication
- Proficient in MS Office Programs
- Recruiting life cycle
- ATS Software
- Employee Relations Experience
- Leadership Experience
- Internal Communications
- Recruitment and selection
Activities
I participate in two IBM company business resource groups. I participate in a group called SWIFT, this group advocates for women's rights within the company. I also participate in the DMV LGBTQ+ group that advocates for gender rights within the company. I am passionate about both and actively participate in volunteer opportunities within these groups. Outside of this, pre-covid, I volunteer at local nursing homes with whatever assistance they may need on the weekend. For example, assisting with meal distribution. I look to resume this volunteering when, understandably, covid restrictions allow.
Timeline
HR Generalist & Talent Acquisition
IBM
07.2020 - Current
RESOURCE & CAPACITY MANAGEMENT ANALYTICS
IBM
11.2016 - 07.2020
PROJECT MANAGEMENT OFFICE LEAD
IBM
06.2015 - 11.2016
TIER 1 SERVICE DESK LEAD
IBM
09.2014 - 06.2015
TIER 1 SERVICE DESK ANALYST
IBM
03.2014 - 09.2014
HR FUNDAMENTALS COURSE - undefined
ALLEGANY COLLEGE
PARALEGAL CERTIFICATION - undefined
ALLEGANY COLLEGE
PROJECT MANAGEMENT FUNDAMENTALS CERTIFICATION - undefined
ALLEGANY COLLEGE
APHR Certification -
HRCI
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