Sarah Thieme

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
• Built and maintained accurate patient medical records
• Experience with DMR Track, Medline, Innovative, Staples, Outlook, Teams, Microsoft Word, Excel and Home Care Home Base

** All of the skills from Pinnacle Senior Care have been applied to this job as well as all previous jobs**

• Use Home Care Home Base to schedule patients to clinicians
• Managed and maintained schedules for clinicians in the field
• Received and managed all new referrals from start to finish
• Scanning and uploading paperwork into patients charts
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Monitored and optimized inventory, and reordered materials as required.
• Verified insurance coverage and obtained pre-authorizations.
• Reviewed medical histories and current information to provide accurate information to clinicians
• Organized paperwork such as charts and reports for office and patient needs.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Maintained current and accurate medical records for over 90+ patients.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Provided transportation, managing and scheduling appointments.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Managed team of 45, Service Desk and Cashiers , promoting positive work environment through effective communication, active engagement and hands-on assistance
• Cultivated strong customer relations and developed effective customer service standards

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
• Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
• Guided and supported 25 cashiers/service desk reps to consistently achieve team and personal goals
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Set up and modified patient profiles to include current information such as medications and insurance details.
• Stocked, labeled and inventoried medication to keep accurate records.

• Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
• Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
• Supported meal planning and preparation efforts, ensuring nutritious options were available for diverse dietary needs among residents.
• Assisted clients in maintaining independence by providing guidance during ambulation as needed around the facility''s premises.
• Administered medications, inhalers, and eye drops