Sarah Thomas
Cincinnati,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
DIRECTOR OF OPERATIONS
Stratus Building Solutions
05.2016 - Current
- Overseeing successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Sales of extra services and new account sales
- Ensured projects were completed according to approved time, quality and cost estimates
- Oversaw day-to-day production activities in accordance with business objectives.
- Attended 10-15 on-site meetings with subcontractors and clients per month
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions
- Achieved team goals through formalized training plans, coaching, and performance management.
- Interviewed, hired and trained new workers
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established clear priorities and production quality standards
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
INSIDE SALES
Advantage Product Corp
10.2016 - 05.2018
- Maintained complete knowledge of all products, services and procedures
- Assisted 300+ customers with product selection and customization requests
- Maintained routine communication with 300+ clients to assess overall satisfaction, resolve complaints and promote new offerings
- Performed cold-calling and follow-ups with leads to secure new revenue
- Proactively managed client correspondence and recorded all tracking and communications
- Addressed each customers' needs and wants to recommend suitable product options
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
ACCOUNT MANAGER/TRAINERRDI
RDI
04.2015 - 05.2016
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Serviced 120 accounts on regular basis to propose new products or services and maximize revenue
- Maintained extensive knowledge of competitors offerings and presence in assigned territory
- Provided extensive support in sales, technical and business areas to key accounts
- Developed deep knowledge of customer businesses and relationship to company objectives
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products
ASSISTANT STORE MANAGER/ACTING STORE MANAGER
Palm Beach Tan Inc
07.2012 - 09.2013
- 1Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Trained and managed 11 associates in customer service and sales techniques
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Coached team on effective up-selling and cross-selling methods
- Supervised and evaluated staff of 11 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
DEPARTMENT SUPERVISOR
JCPenney
05.2007 - 01.2008
- Oversaw performance, corrected problems and increased efficiency to maintain productivity targets
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Handled cash register, returns and refunds
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Managed team of 15-20 employees, delegated tasks and held each employee accountable for completing assignments
ASSISTANT STORE MANAGER
Limited Too
07.2006 - 04.2007
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Performed mandatory audits to ensure compliance in all areas were met
- Coached team on effective upselling and cross-selling methods
- Trained and managed associates in customer service and sales techniques
SALES SPECIALIST
Macy's
07.2004 - 07.2006
- Approached browsing customers to initiate conversations to determine buying preferences
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Kept on top of changes to store products and promotions to maintain strong sales
- Interacted with 30-40 customers daily to provide personalized product guidance, resolve issues and open new accounts
- Motivated and trained 15 team members to meet and exceed sales goals through positive reinforcement
Education
History, Archaeology, Business Management
Northern Kentucky University
Highland Heights, KYSkills
- Operations Management, Safety and Efficiency
- Business Management and Development
- Business Policies and Procedures
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Organizational Structuring
- Job Assignments
- Team building
- Multitasking Abilities
- Quality Assurance
- MS Office
Timeline
INSIDE SALES
Advantage Product Corp
10.2016 - 05.2018
DIRECTOR OF OPERATIONS
Stratus Building Solutions
05.2016 - Current
ACCOUNT MANAGER/TRAINERRDI
RDI
04.2015 - 05.2016
ASSISTANT STORE MANAGER/ACTING STORE MANAGER
Palm Beach Tan Inc
07.2012 - 09.2013
DEPARTMENT SUPERVISOR
JCPenney
05.2007 - 01.2008
ASSISTANT STORE MANAGER
Limited Too
07.2006 - 04.2007
SALES SPECIALIST
Macy's
07.2004 - 07.2006
History, Archaeology, Business Management
Northern Kentucky University
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