Summary
Overview
Work History
Education
Skills
Best Of College Photography 2018
Certification
Timeline
Generic

Sarah Mealey

Chesterfield

Summary

Results-oriented professional with a proven track record at Genisys Credit Union. Excels in team management and customer service to enhance member satisfaction and team performance through innovative solutions and effective training. Skilled in financial transactions and relationship building, consistently exceeding sales goals and fostering customer loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager/Loan Officer

Genisys Credit Union
09.2023 - Current


  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Managed escalations effectively, ensuring member satisfaction while adhering to company policies and procedures.
  • Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.

Sales Lead Keyholder

Tempur Sealy
02.2020 - 09.2023


  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Nikon Expert Manager

Best Buy
05.2014 - 02.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Boosted technology sales by conducting personalized product demonstrations and addressing customer concerns.
  • Facilitated smooth onboarding processes for new employees joining the technology sales department, ensuring they were equipped with the knowledge necessary to succeed from day one.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts - Marketing

College For Creative Studies
01-2020

Skills

  • Budget assistance
  • Sales goal monitoring
  • Employee performance evaluation
  • Customer relations
  • Money handling
  • Multitasking and organization
  • Coaching and mentoring
  • Financial management

Best Of College Photography 2018

Published in the book "Best of College Photography 2018"

Certification

  • Licensed NMLS

Timeline

Assistant Manager/Loan Officer

Genisys Credit Union
09.2023 - Current

Sales Lead Keyholder

Tempur Sealy
02.2020 - 09.2023

Nikon Expert Manager

Best Buy
05.2014 - 02.2020

Associate of Arts - Marketing

College For Creative Studies

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