Sarah Thomas
Abilene,TX
Summary
Poised professional talented in leading wide variety of therapeutic leisure activities to support growth and healthy living in persons with limited abilities and particular needs. Productive in formulating program activities focused on supporting participants' mental and physical health. Adaptable in adjusting programming to suit personal interests, capabilities and health needs to propel healthy living, independence and goal-achievement.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Professional Cleaner
Sweeping Sweeties
01.2021 - 03.2025
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
Store Director
Dollar General Store
12.2018 - 06.2021
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Managed team of [Number] cashiers and floor staff.
Service Manager
United Supermarkets
03.2016 - 10.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Activity Therapist
Red River Hospital
04.2010 - 06.2015
- Collaborated with interdisciplinary team members to provide comprehensive care for patients, ensuring holistic treatment approaches.
- Promoted group-based interactions, providing support for clients requiring special modifications or considerations.
- Implemented evidence-based practices within therapeutic interventions to ensure best possible outcomes for all patients served.
- Provided ongoing support to families of patients by addressing concerns and offering guidance on how to assist their loved ones at home.
- Developed strong relationships with community partners to connect patients with external resources that enhanced their recovery experience outside the clinical setting.
- Promoted a stimulating environment through the incorporation of diverse activities such as arts and crafts, music therapy, pet therapy, and exercise programs.
- Boosted patient satisfaction with personalized attention and empathetic communication during therapy sessions.
- Empowered patients by teaching them coping strategies and self-regulation techniques for managing stressors in daily life effectively.
- Created a safe space for patients to express their emotions and work through personal challenges, fostering emotional growth and selfawareness.
- Encouraged family involvement in the therapeutic process by inviting them to participate in select activities and providing education on the benefits of activity therapy.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2010
Associate of Arts - General Studies
Saddleback College
Mission Viejo, CA05-2008
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA05-2006
Skills
- Strong work ethic
- Self-motivation and initiative
- Multitasking proficiency
- Deep cleaning expertise
- Professional appearance
- Reliability and punctuality
- Documentation and reporting
- Multicultural sensitivity
- Patient assessment
- Behavior management strategies
- Disability awareness
- Safety and risk management
- Crisis intervention proficiency
- Therapeutic recreation
- Patient motivation techniques
- Creative program development
- Stress management techniques
- Activity planning
- Recreational therapy
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 27 staff members.
Languages
Spanish
Professional Working
Timeline
Professional Cleaner
Sweeping Sweeties
01.2021 - 03.2025
Store Director
Dollar General Store
12.2018 - 06.2021
Service Manager
United Supermarkets
03.2016 - 10.2018
Activity Therapist
Red River Hospital
04.2010 - 06.2015
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - General Studies
Saddleback College
High School Diploma -
Capistrano Valley High School
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