Summary
Overview
Work History
Education
Skills
Timeline
Server

Sarah Thompson

Fort Collins,CO

Summary

Through 8 years of restaurant experience I have worked in many different kinds of restaurants that have all cultivated the need for certain skills. I have served in restaurants that focus on volume, restaurants that focus on fine dining experiences, and in restaurants somewhere in between. I believe that I have a wide array of experience due to this. I have spent years fine tuning and developing excellent service skills. I have attended many wine, beer, and cocktail education classes, as well as pride myself in my knowledge and understanding of food, and flavors in general. It's no secret that servers and bartenders alike are masters at anticipating the needs of our guests, and I take that responsibility, and privilege seriously.

Overview

9
9
years of professional experience

Work History

Server

Duck's Grille & Bar
Jacksonville, NC
11.2020 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.

Tattoo Artist

9 Lives Tattoo & Piercings
Ferndale, MI
04.2016 - 04.2020
  • Created custom tattoo designs for customers.
  • Utilized photographs and sketches from customers to develop ideas.
  • Maintained schedule and kept appointment times.
  • Grew client base by marketing services.

Server

Vinsetta Garage
Berkley, MI
06.2016 - 06.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Shark Club
Waterford, MI
05.2015 - 05.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.

Server

Hibachi House
Rochester Hills, MI
04.2014 - 08.2014
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Server and Food Expeditor

Market North End
Birmingham, MI
04.2016 - 08.2016
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.

Education

High School Diploma -

Rochester High School
Rochester Hills MI
05.2013

Skills

  • PPE Guideline Compliance
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Special Requests and Substitutions
  • Specials Promotion and Upselling
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • Menu Memorization and Presentation
  • Wine Pairings
  • Cocktail Knowledge
  • Anticipating Guest Needs

Timeline

Server

Duck's Grille & Bar
11.2020 - 05.2022

Server

Vinsetta Garage
06.2016 - 06.2018

Tattoo Artist

9 Lives Tattoo & Piercings
04.2016 - 04.2020

Server and Food Expeditor

Market North End
04.2016 - 08.2016

Server

Shark Club
05.2015 - 05.2016

Server

Hibachi House
04.2014 - 08.2014

High School Diploma -

Rochester High School

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