Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Sarah Thompson

Sarah Thompson

San Antonio,TX

Summary

Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Member/Barista

HTeao
02.2022 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Diploma -

Taft High School
San Antonio, TX
2023

Skills

I’m a very big people person that loves to interact with customers, provide the best in-store experience for them, and resolve complaints if needed My main goal is to make sure customers keep coming back and to hopefully build relationships with them

  • Customer Relationship Management
  • Effective Written and Verbal Communication
  • Cash Register Operations
  • Call Centers
  • Customer Service and Assistance
  • Complaint Reviews
  • Conflict Mediation
  • Team-Building Exercises
  • Persuasive Techniques
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved customer satisfaction by completing orders with accuracy and efficiency.
  • Documented and resolved complaints which led to higher ratings.

Certification

  • First Aid Certified

Languages

American Sign Language
Limited Working

Timeline

Crew Member/Barista

HTeao
02.2022 - 03.2023

Diploma -

Taft High School

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Sarah Thompson