Sarah Thongvong
Smyrna,DE
Summary
Accomplished Program Manager and Master Correctional Counselor with a proven track record at CASA of Cecil County and the Delaware Department of Corrections. Excelled in creative problem-solving and excellent communication, significantly enhancing team performance and inmate rehabilitation outcomes. Specialized in critical thinking and new hire training, fostering collaboration and driving positive change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Master Correctional Counselor
Delaware Department of Corrections
03.2018 - Current
- Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.
- Participated in professional development opportunities to stay current with industry best practices and emerging trends within the field of correctional counseling.
- Evaluated program efficacy through ongoing data collection efforts that tracked inmate participation levels, goal achievement metrics, and behavioral changes over time.
- Provided leadership within the counseling department by mentoring new counselors and sharing expertise in specialized areas such as substance abuse treatment or trauma-informed care.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
Program Manager
CASA of Cecil County
06.2016 - 03.2018
- Facilitated workshops and conducted one-on-one training to educate team members.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Skills
New Hire Training
Creative Problem-Solving
Train-the-Trainer
Course Planning
Teamwork and Collaboration
Attention to Detail
Excellent Communication
Critical Thinking
Additional Information
Master of Science, May 2020
Administration of Justice
Wilmington University
New Castle, DE
Bachelor of Science, May 2016
Criminal Justice Juvenile and Family Services
University of New Haven, West Haven, CT
Bachelor of Arts, May 2016
Clinical and Community Psychology
University of New Haven, West Haven, CT
Certification
- Enrolled in Frontline Leadership Program
- Train the Trainer (September 2024)
- Coaching Skills for Supervisors (December 2023)
- Correctional Programs Checklist - GA Assessor (September 2021)
- Correctional Programs Checklist Assessor (January 2019)
Timeline
Master Correctional Counselor
Delaware Department of Corrections
03.2018 - Current
Program Manager
CASA of Cecil County
06.2016 - 03.2018
- Enrolled in Frontline Leadership Program
- Train the Trainer (September 2024)
- Coaching Skills for Supervisors (December 2023)
- Correctional Programs Checklist - GA Assessor (September 2021)
- Correctional Programs Checklist Assessor (January 2019)
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