Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Thornton

Wedowee,AL

Summary

Dynamic sales professional with a proven track record at Kemper Life, excelling in client relations and sales training. Adept at utilizing CRM software to enhance customer interactions and drive revenue growth. Recognized for boosting referral rates and delivering exceptional service, fostering loyalty and satisfaction among clients.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Staff Sales Agent

Kemper Life
04.2024 - Current
  • Developed strong client relationships to facilitate sales of life insurance products.
  • Conducted thorough needs analysis to determine appropriate coverage options for clients.
  • Utilized CRM software to track leads, manage customer interactions, and streamline follow-ups.
  • Collaborated with team members to create effective sales strategies and increase market penetration.
  • Delivered product presentations that clearly communicated benefits and addressed client concerns.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to inform sales tactics.
  • Assisted in training new agents on best practices for lead generation and customer engagement techniques.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Hybrid Sales Associate/Front Desk Receptionist

State Farm
08.2022 - 12.2023
  • Assisted customers with product selection and inquiries to enhance policy needs.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • Collaborated with underwriters to gather necessary documentation for risk evaluation and decision-making processes.
  • Handled customer complaints professionally, resolving issues to ensure satisfaction and retention.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained organized records in digital and physical formats to ensure easy retrieval.


Assistant Department Manager/Head Cake Decorator

Winn Dixie
05.2011 - 08.2019
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored new staff on departmental procedures and customer service standards.
  • Developed scheduling strategies to optimize labor resources during peak hours.
  • Implemented inventory management techniques, reducing stock discrepancies and improving accuracy.

Education

Lineville High School
Lineville, AL

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support

Certification

  • Licensed Life and Health
  • Licensed P&C
  • Sales Training Certification
  • Trophy Club Training (Sales Training Courses)
  • Kemper Life Sales Training

Timeline

Staff Sales Agent

Kemper Life
04.2024 - Current

Hybrid Sales Associate/Front Desk Receptionist

State Farm
08.2022 - 12.2023

Assistant Department Manager/Head Cake Decorator

Winn Dixie
05.2011 - 08.2019

Lineville High School

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Sarah Thornton