Sarah Thorsberg

Chetek,WI

Summary

Over 15 years of service representing and advocating for the needs of vulnerable populations. I've been providing training and education to stakeholders in support of systemic improvement to empower our clients. I maintain an in-depth knowledge of the state and federal regulations. I have an understanding and ability to advocate for others in a culturally competent, trauma informed, person centered, and results driven fashion.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.L

Overview

years of professional experience

Work History

Ombudsman, State of WI

06.2019 - Current

Representation for consumers in dispute resolution, mediation, negotiation, discharge planning, and person-centered care planning.
Providing facility wide or individual consultation, education and technical assistance.
Knowledge and utilization of state & federal regulations governing long term care in daily work.
Policy analysis and application assistance to facilities and other stakeholders.
Facility staff training and presentations: Residents Rights, Sexuality and Intimacy in LTC, Trauma Informed Care, Resident and Family Councils, Electronic Devices in LTC setting’s, Inter-Generational Trauma when working with Native American elders, and Ombudsman roles and responsibilities.
Presentations at State, County, Tribal and local levels.
Maintain accurate electronic documentation of all client interactions and records in compliance with HIPPA standards.
Cognitive Screen Training and skill building, Living Well with Chronic Conditions, with HIPPA standards.
5 county region.

Veterans Outreach and Recovery Program Case Manage

WI Dept of Veterans Affairs

01.2015 - 06.2019

Conducted competency based, interactive interview to identify the client needs.
Documentation and records management of all client demographics and compiled case notes for federal and state review.
Creative problem solving and referral coordination for over 75 veterans located in 11 counties for homeless and mentally ill veterans.
Coordinated referrals to shelters, housing, legal services, mental health and substance abuse treatment admissions & discharges, and community resources for each veteran.
Public speaking, community outreach and engagement to promote the mission of the program.
Trained in Motivational Interviewing, Conflict Resolution, Mediation skills, Suicide first aid.
11 county region.

Education

Nursing Home Admin Courses -

Herzing University

Associates Degree - Human Services

Century Community College

Skills

Strong knowledge of medication therapy, drug interactions, and side effects
Effective communicator in diverse settings

Attention to detail and accuracy in medication dispensing and record-keeping
Interdisciplinary collaboration in healthcare settings

US Army Disabled Veteran -Combat Medic

Honorably discharged in 2000.

Timeline