Hi, I’m
Sarah Thunder
Sheridan,Wyoming
Summary
A highly motivated and dedicated customer service professional with experience of more than fifteen years in delivering effective support and establishing positive customer relationships. Proven history of efficiently resolving issues while enhancing customer satisfaction and loyalty. Experience working with many customer service products and tools, with a proven, innate talent for communication and conflict resolution. Quick to understand the needs of the customer and come up with the necessary solutions, bringing about consistent performance improvements and repeat business. An enthusiastic team player consistently leading to performance improvements with a dedication to promoting a customer-centric culture and achieving operational excellence.
Overview
17
years of professional experience
1
Certification
Work History
Big Horn Y
Food Service Specialist
05.2020 - 01.2024
Job overview
- Maintained working knowledge of restaurant's policies and procedures
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
- Built and maintained internal and external customer relationships
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation for a large group of people when catering events
- Assisted management with inventory control and stock ordering
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Provided accurate product information
- Identified and assessed customers needs to achieve satisfaction
- Built sustainable relationships of trust through open and interactive communication
- I became Serve Safe Certified
Arby's and Taco John's/Goodtimes
General Manager
08.2018 - 01.2020
Job overview
- Maintained working knowledge of restaurant's policies and procedures
- Built and maintained internal and external customer satisfaction
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints as quickly and as professionally as possible
- Cross-trained and coordinated scheduling with team members to ensure the most positive customer service
- Identified and assessed customers needs
- Built sustainable relationships of trust through open and interactive communication
- I started as a crew member and I was the general manager of two stores at the time I left
Quik Sac
Cashier
04.2018 - 08.2018
Job overview
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift
- Assisted with store stocking, floor-sets and opening/closing procedures
- Recommended, selected, and helped locate or obtain merchandise to customers
- Responded to service inquiries and coordinates resolutions with management and floor associates
- Put up signage regarding promotions, changes to store regulations, etc
- Closing duties including counting down the till, and cleaning the restrooms, moping the floors, and locking the store when leaving
Dollar Tree
Cashier
03.2016 - 01.2017
Job overview
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift
- Assisted with store stocking, floor-sets and opening/closing procedures
- Responded to service inquiries and coordinates resolutions with management and floor associates
- Recommended, selected, and helped locate or obtain merchandise to customers
- Put up signage regarding promotions, changes to store regulations, etc
US Bank
Lead Vault Teller
03.2007 - 10.2011
Job overview
- Process transactions
- Customer Satisfaction: Achieved praise with clients for skills in understanding customer needs and resolving issues as needed, developing the most lasting relationships with the clientele
- Training and Development: Completed training in bank policy, customer service, and fraud prevention
- Error Rate Reduction: Drove transaction error rates down thus, demonstrating accurate and careful attention to detail
- Vault Accuracy: Successfully managed vault with a 100% accuracy during audits in that all funds were accounted for
- Career Growth: Experienced career advancements that spanned four years, showcasing hard work and commitment towards growth in banking
Education
Sheridan Community CollegeSheridan, Wyoming
Sheridan Community College
12.2016
University Overview
I realized i am never too old to learn and went back to school to get more of my credits.
Northwest CollegePowell, Wyoming
Northwest College
08.2004
University Overview
I went for one year and got the credits for that year. i choose to leave school at that time.
Cody High SchoolCody, Wyoming
Cody High School
05.2002
Skills
- Customer Service Experience
- Issue Resolution Expertise
- Strong Communication Skills
- Conflict Resolution
- Adaptability to Tools and Products
- Team Collaboration
- Problem-Solving Skills
- Customer-Centric Mindset
Certification
Serve Safe, Sheridan, Wyoming, 12/01/24, 12/01/29, At its core, ServSafe is a food safety certification program designed to equip food handlers and managers with the knowledge they need to prevent contamination, handle food safely, and maintain a clean, hygienic workspace.
Timeline
Food Service Specialist
Big Horn Y
05.2020 - 01.2024
General Manager
Arby's and Taco John's/Goodtimes
08.2018 - 01.2020
Cashier
Quik Sac
04.2018 - 08.2018
Cashier
Dollar Tree
03.2016 - 01.2017
Lead Vault Teller
US Bank
03.2007 - 10.2011
Sheridan Community College
Sheridan Community College
Northwest College
Northwest College
Cody High School
Cody High School
Serve Safe, Sheridan, Wyoming, 12/01/24, 12/01/29, At its core, ServSafe is a food safety certification program designed to equip food handlers and managers with the knowledge they need to prevent contamination, handle food safely, and maintain a clean, hygienic workspace.
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