Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sarah Tiller-Ford

Sarah Tiller-Ford

Assistant Operations Manager
Sumter,South Carolina

Summary

Experienced Assistant Store Manager of Operations confidently leading retail teams for 10 years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong mathematical and cognitive skills encompassing utmost level of ethics and integrity. Bringing valuable experience in administrative roles, including military officer experience and 25 years of management for both public and private organizations.

Overview

35
35
years of professional experience

Work History

Assistant Store Manager of Operations

Tjmaxx
08.2022 - Current
  • Manage company operations with responsibilities for profit and loss, scheduling, training, and inventory control
  • Direct day-to-day by spearheading implementation of short-term and long term strategies to achieve business plan and profitability goals
  • Oversee daily operations by delegating tasks, managing shift changes and conducting key holder duties to open and close the business
  • Oversee inventory receiving, stocking, pricing, and returns by coordinating vendors and directing employees
  • Recruit, interview, and hire qualified employees to provide top quality service.

Coordinator/Key Carrier

Tjmaxx
12.2014 - 08.2022
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
  • Managed associates and daily operational functions by leveraging excellent leadership abilities and retail knowledge
  • Warmly welcomed employees and guests and addressed all needs with conscientious support
  • Efficiently managed incoming and outgoing correspondence and packages to support smooth daily operations.

Receptionist

Sumter School District
08.2018 - 06.2022
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Sorted incoming mail and directed to correct personnel each day
  • Sorted and distributed business correspondence to correct department or staff member
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules


Caregiving

04.2014 - 12.2014
Take care of parent

Team Manager

Sykes Enterprises Inc.
04.2011 - 04.2014
  • Supervised and monitored team productivity by observing daily activities such as listening to their customer calls and coaching them on their weaknesses
  • Solved problems, handled escalated issues and mitigated risks
  • Coordinated and encouraged professional development among direct reports
  • Exercised strong leadership skills and practiced self-discipline on calls that reached an escalation.

Unit Manager

Goldkist/Pilgrims
06.1999 - 04.2011
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
  • Achieved safety standards by maximizing prevention and reducing accidents by 98%
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with USDA guidelines to keep products within tight tolerances
  • Assisted in refining procedures, defining best practices and correcting reported audit issues
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

Production Supervisor

Carolina Golden Products
01.1994 - 06.1999
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones
  • Set up, adjusted and maintained machines to keep production operating at peak levels
  • Conducted performance reviews to identify and rectify areas for improvement


Executive Officer

US Army Fort Hood,Tx
06.1989 - 07.1993
  • Oversaw scheduling and implementation of weekly maintenance projects while forecasting and targeting potential issues
  • Prepared maintenance schedules for all equipment and ensured compliance
  • Reviewed paperwork to ensure soldier readiness
  • Coordinated meeting and event logistics for senior management, including executives and board of directors
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives
  • Managed sensitive information with discretion while providing administrative support to executive teams.

Education

High School Diploma -

Sumter High School
Sumter, SC

Vehicle Maintenance And Repair Technologies -

Officer Basic Course
Aberdeen, Maryland
06.1989

Bachelor of Arts - Humanities

Morris College
Sumter, South Carolina
05.1989

Skills

  • Organization and efficiency
  • Business operations understanding
  • Multitasking and prioritization
  • PC proficient
  • Multitasking ability
  • Project coordination
  • Problem-Solving
  • Customer Service Management
  • Attention to Detail

Timeline

Assistant Store Manager of Operations

Tjmaxx
08.2022 - Current

Receptionist

Sumter School District
08.2018 - 06.2022

Coordinator/Key Carrier

Tjmaxx
12.2014 - 08.2022

Caregiving

04.2014 - 12.2014

Team Manager

Sykes Enterprises Inc.
04.2011 - 04.2014

Unit Manager

Goldkist/Pilgrims
06.1999 - 04.2011

Production Supervisor

Carolina Golden Products
01.1994 - 06.1999

Executive Officer

US Army Fort Hood,Tx
06.1989 - 07.1993

High School Diploma -

Sumter High School

Vehicle Maintenance And Repair Technologies -

Officer Basic Course

Bachelor of Arts - Humanities

Morris College

Similar Profiles

CREATE PROFILE
Sarah Tiller-FordAssistant Operations Manager