Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SARAH TILMAN

SARAH TILMAN

San Jose,CA

Summary

Highly motivated and detail-oriented professional with a passion for ensuring accuracy and quality for clients. Possessing a proven track record of the ability to adapt to changing situations quickly, while continuously learning and retaining new information. An exceptional team player who actively contributes to weekly meetings and supports team members by sharing knowledge on policies and critical thinking skills to enhance their decision-making abilities.

Overview

9
9
years of professional experience

Work History

Office Administrator

Rose Electronics
03.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Interacted with customers by phone, email or in-person to provide information.

Trust & Safety Analyst

Accenture
08.2021 - 03.2023
  • Delivering projects on time, collaborating with clients and team members to ensure project success.
  • Presented findings and insights to project team and communicating with FTE's running projects.
  • Maintained detailed project documentation, including requirements, project plans, and status reports
  • Ensuring compliance with relevant laws, regulations, and industry standards and providing feedback to improve processes and procedures.
  • Successfully identified and analyzed policy violations in social media posts across multiple platforms
  • Conducted data preprocessing and feature selection to improve model performance, as well as identifying faulty flags while working with Moderation Programs
  • Investigated market changes and devised approaches to take advantage of emerging opportunities.

Office Administrator

Guardian Security Solutions
05.2020 - 07.2021
  • Created and posted job listings to fulfill site specific roles.
  • Sat in on weekly meetings with company owners to accurately document short and long term goals as well as general updates.
  • Conducted audits of timesheets and patrol logs, resolving discrepancies through follow-up with guards.
  • Coordinated with vendors for essential business needs and contributed to weekly meetings with company owners to document goals and updates.
  • Acquired comprehensive knowledge in data entry, analysis, and reporting.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

In-Home Caretaker

IHSS In Home Support Services
03.2014 - 10.2019
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provided personal care, including bathing and dressing, as well as wound care and cleaning services.
  • Managed patients' medication regimens and administered medications.

Front of House Manager

Lone Rose Tattoo
01.2015 - 04.2016
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, medical safety regulations and sanitary guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Kept areas neat and clean and equipment sanitized.
  • Created custom tattoo designs for customers.

Education

Associate of General Studies - Clinical Psychology

San Jose State University
San Jose, CA
06.2016

Skills

  • Stakeholder Integration and Project Management
  • Policy Navigation and Time Management
  • Clear and Effective Communication
  • Adaptability in Fast-Paced Environments
  • Strong Interpersonal and Problem-Solving Skills
  • Media Monitoring and Threat Analysis
  • Critical Thinking and Complex Problem Solving
  • Extensive Knowledge on G Suite, Excel, Microsoft Office
  • Experience Using Content Moderation Programs
  • Research and Analysis
  • Recordkeeping and File Management

Accomplishments

  • Receiver of Accenture's "Legendary Impact" Award in June, 2022.
  • Documented and resolved program trend mapping malfunctions which led to a more refined, self-optimizing system.
  • Assisted in completely digitizing filing systems to provide a cleaner, more organized environment

Timeline

Office Administrator

Rose Electronics
03.2023 - Current

Trust & Safety Analyst

Accenture
08.2021 - 03.2023

Office Administrator

Guardian Security Solutions
05.2020 - 07.2021

Front of House Manager

Lone Rose Tattoo
01.2015 - 04.2016

In-Home Caretaker

IHSS In Home Support Services
03.2014 - 10.2019

Associate of General Studies - Clinical Psychology

San Jose State University

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SARAH TILMAN