Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Timmerman

Spearfish,SD

Summary

Versatile Senior Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build loyal base.

Overview

8
8
years of professional experience

Work History

Full Time Bartender

Sawyer Brewing Co
Spearfish, South Dakota
03.2023 - 08.2024
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Resolved customer complaints in a professional manner.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Cleansed glasses with sanitizing solution after each use.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Trained new bartenders on drink preparation and upselling techniques.

Barista

Rubys Roost
Spearfish, SD
11.2023 - 08.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Senior Sales Associate/Head Merchandiser/ Training Lead

Great Outdoor Store
Sioux Falls, SD
09.2021 - 02.2023
  • Responsible for operating the POS system and handling transactions, both online and in person.
  • Assisted and directed incoming calls.
  • Effectively guided and assisted customers in accordance with their specific preferences.
  • Seek out and respond to customer questions.
  • Maintained familiarity with current inventory, knowledge of products and gear, fitting of gear.
  • Ensured secure premises at opening and closing.
  • Maintained organization and visually appealing arrangement of products on the sales floor
  • Effectively communicated with managers about customer complaints, holes in inventory, and other immediate needs in the store.
  • Achieved optimal team performance through comprehensive staff training
  • Implemented training programs.

Customer Support Specialist I

Raven Industries
02.2021 - 10.2021
  • Delivered excellent support and information on products through both phone and email interactions
  • Ensures timely resolution of customer complaints and concerns through effective problem-solving skills.
  • Maintains customer accounts and records of customer interactions, with details of inquiries, complaints, or comments.
  • Data entry.
  • Applied excel and AS400 to facilitate efficient data management.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.

Marketing mentorship at Raven Industries

Raven Industries
  • Worked on articles highlighting products and how they're made.
  • Conducted interviews with precision Ag engineers.
  • Helped design newsletter layouts.

Head Housekeeper

COMFORT SUITES
Brookings, SD
07.2020 - 02.2021
  • Maintained up-to-date records of supplies, equipment, and cleaning materials.
  • Performed daily inspections of guest rooms to identify maintenance needs.
  • Established procedures for handling lost and found items as well as guest security issues.
  • Created schedules for housekeeping staff based on occupancy levels and special events.
  • Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
  • Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
  • Laundered sheets and removed stains to restore linens to pristine condition.

Server/Hostess

OLD MARKET EATERY
Brookings, SD
02.2020 - 03.2020
  • Taking food/drink orders
  • Bussing tables
  • Running orders
  • Cleaning around the restaurant
  • Prep work
  • Dishes
  • Assisted the bartender.

Shift Supervisor

NICK'S HAMBURGER SHOP
Brookings, SD
03.2016 - 07.2020
  • Supervising shift duties
  • Grilling
  • Prep Work
  • Closing tasks
  • Problem-solving issues with customers/employees.

Education

High School Diploma -

BROOKINGS HIGH SCHOOL
Brookings, SD
05.2020

Skills

  • Operating the POS system
  • Handling transactions
  • Assisting and directing incoming calls
  • Greeting and directing customers
  • Responding to customer questions
  • Maintaining familiarity with current inventory
  • Knowledge of products and gear
  • Fitting of gear
  • Ensuring secure premises
  • Unpackaging, pricing, and displaying merchandise
  • Moving inventory
  • Communicating with managers
  • Staff communication
  • Training programs implementation
  • Interacting with customers via phone and email
  • Providing support and information on products
  • Resolving customer complaints and concerns
  • Maintaining customer accounts
  • Data entry
  • Use of Excel
  • Use of AS400
  • Working on articles
  • Conducting interviews
  • Designing newsletter layouts
  • Checking cleaned rooms
  • Computer work
  • Filing
  • Inventory management
  • Scheduling
  • Laundry
  • Cleaning rooms
  • Assisting guests
  • Supervising shift duties
  • Grilling
  • Prep work
  • Closing tasks
  • Problem-solving
  • Taking food/drink orders
  • Bussing tables
  • Running orders
  • Cleaning around the restaurant
  • Washing dishes
  • Assisting the bartender

References

  • Meghan Archer, General Manager, (605) 310-7224, meghan@greatoutdoorstoreonline.com, Current Manager
  • Carolyn Thurman, Supervisor, (605) 261-3865, carolyn.thurman@ravenind.com, Former Supervisor
  • Megan Olson, (605) 690-1084, megangolson@hotmail.com, Character Reference - Family Friend

Timeline

Barista

Rubys Roost
11.2023 - 08.2024

Full Time Bartender

Sawyer Brewing Co
03.2023 - 08.2024

Senior Sales Associate/Head Merchandiser/ Training Lead

Great Outdoor Store
09.2021 - 02.2023

Customer Support Specialist I

Raven Industries
02.2021 - 10.2021

Head Housekeeper

COMFORT SUITES
07.2020 - 02.2021

Server/Hostess

OLD MARKET EATERY
02.2020 - 03.2020

Shift Supervisor

NICK'S HAMBURGER SHOP
03.2016 - 07.2020

Marketing mentorship at Raven Industries

Raven Industries

High School Diploma -

BROOKINGS HIGH SCHOOL
Sarah Timmerman