Reliable and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children while managing all aspects of daily business operations. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Little Sparrows Christian Daycare LLC
Oak Creek, Wisconsin
04.2012 - Current
Managed daily operations of business, including hiring and training staff.
Oversaw budgeting and financial management.
Maintained relationships with existing clients by providing superior care.
Encouraged positive interactions between children by providing supervision at all times.
Developed positive relationships with families by communicating regularly about their child's development.
Implemented discipline strategies when needed while ensuring the safety of all children.
Assisted children in development of social, communication and problem-solving skills.
Developed policies and procedures for the organization.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Provided a safe, nurturing and stimulating environment for children to learn and grow.
Patient Coordinator
Connell Orthodontics
Oak Creek, Wisconsin
12.2010 - 04.2012
Coordinated patient appointments and maintained appointment schedule.
Developed and implemented patient intake forms to ensure accurate information was collected.
Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Managed medical records by filing documents into appropriate folders according to established protocols.
Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
Ensured all paperwork related to patient care was completed accurately and timely.
Processed referrals for specialist consultations or treatments.
Scheduled tests such as X-rays or lab work for diagnostic purposes per physician orders.
Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
Pulled patient files and verified insurance before patient's appointment.
Education
Bachelor of Science - Education
University of Wisconsin - Milwaukee
Milwaukee, WI
05-2010
Skills
Filing and Recordkeeping
Appointment Scheduling
Patient documentation
Verbal and written communication
Business Management
Lesson Plan Development
Certification
Certificate of Achievement- Wisconsin Registry of Childcare and Education Level 14. Qualified for Child Care Center Director
AED, Child CPR, Pediatric First Aid
Volunteer
Discover Church Weekly Preschool Classroom Teacher (2006-present)