Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Sarah Tongono

West Chester,OH

Summary

To be able to conduct research in marketing in a nonprofit or profit organization.

Overview

7
7
years of professional experience

Work History

Social Media Coordinator

Citygate Church
02.2023 - 02.2024
  • Created content strategies for digital media.
  • Archived critical interactions and posts so that all key information was documented for future reference.
  • Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
  • Boosted brand visibility by developing and implementing engaging social media campaigns.
  • Developed strong online presence for each events for clients through targeted social media strategies tailored to their unique needs.
  • Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
  • Increased website traffic through effective cross-promotion and link sharing on social media channels.
  • Streamlined social media management by utilizing scheduling tools and analytics software for optimal posting times.
  • Created customized marketing materials to increase product awareness.
  • Implemented pay-per-click campaigns to increase website traffic and conversions.
  • Cultivated positive relationships with customers, industry professionals, and influencers to increase brand credibility.
  • Developed and deployed content marketing strategies to improve organic search traffic.
  • Managed search engine marketing budgets and tracked campaign performance.
  • Designed and implemented social media strategies to align with business goals.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Suggested and implemented new features to develop brand awareness.
  • Enhanced online engagement with creation of compelling content for various platforms.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.
  • Created social media content with consistent content and tone.
  • Analyzed and reported social media and online marketing campaign results.
  • Tracked competitors' content and social presence and responded appropriately when required.
  • Maintained current social media trends through attending professional conferences and webinars.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
  • Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Delivered services to customer locations within specific timeframes.
  • Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Implemented hashtag strategies to enhance discoverability of posts on various platforms.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Increased brand awareness and followers through comprehensive social media campaign management.
  • Evaluated analytics to track campaign success and identify improvement opportunities.
  • Curated user-generated content to showcase authentic brand experiences and foster community engagement.
  • Optimized social media content for maximum engagement and reach.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Boosted online presence with eye-catching visuals and compelling captions.
  • Monitored analytics to identify trends, adjusting strategies as needed for better results.
  • Responded to comments, posts, and questions from various channels.
  • Developed creative and unique campaign visuals, including videos, GIFs and images.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Provided professional services and support in dynamic work environment.

Sales Lead

Journeys
08.2020 - 01.2023
  • Ensured customer satisfaction.
  • Set and achieved company defined sales goals.
  • Achieved monthly sales within the company.
  • Organized the inventory daily.
  • Managed the store and the employees to sell goods and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed efficient cash register operations.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked effectively in fast-paced environments.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Opened inventory boxes and restocked shelves.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.

Part-Time

SmashBurger
09.2017 - 09.2020
  • Ensured customer satisfaction.
  • Enforce cleanliness within the store.
  • Grant the customer needs through services.

Internship

Citygate church
05.2017 - 08.2017
  • Edited audios and videos through Adobe and Premiere, Organized and restock inventory, Contributed to event planning

Education

Bachelor of Science - Small Business Management

Miami University
Oxford
05.2023

High School Diploma -

Lakota East High School
Cincinnati
05.2017

Skills

  • Written and verbal communication
  • Knowledge in Microsoft and HTML
  • Problem-Solving and Decision-Making
  • Responsibility and Reliable
  • Multitasking
  • Ability to adapt to new settings
  • Creating new ideas; creativity
  • Initiate in encouraging other people
  • Team Leadership
  • Video Editing through Capcut and Inshot
  • Know how to utilize Tiktok, Pinterest, Thread, Facebook, Instagram, X
  • Social Media Marketing
  • Social Media Strategy

Volunteer Experience

  • CHURCH, Production Director, Youth Praise and Worship Team Director, 10/2013, Present
  • Youth Leader, 03/2018, Present

Timeline

Social Media Coordinator

Citygate Church
02.2023 - 02.2024

Sales Lead

Journeys
08.2020 - 01.2023

Part-Time

SmashBurger
09.2017 - 09.2020

Internship

Citygate church
05.2017 - 08.2017

Bachelor of Science - Small Business Management

Miami University

High School Diploma -

Lakota East High School

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Sarah Tongono