Sarah Tongono
West Chester,OH
Summary
To be able to conduct research in marketing in a nonprofit or profit organization.
Overview
7
7
years of professional experience
Work History
Social Media Coordinator
Citygate Church
Cincinnati, OH
02.2023 - 02.2024
- Created content strategies for digital media.
- Archived critical interactions and posts so that all key information was documented for future reference.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Developed strong online presence for each events for clients through targeted social media strategies tailored to their unique needs.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
- Increased website traffic through effective cross-promotion and link sharing on social media channels.
- Streamlined social media management by utilizing scheduling tools and analytics software for optimal posting times.
- Created customized marketing materials to increase product awareness.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Cultivated positive relationships with customers, industry professionals, and influencers to increase brand credibility.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Managed search engine marketing budgets and tracked campaign performance.
- Designed and implemented social media strategies to align with business goals.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Suggested and implemented new features to develop brand awareness.
- Enhanced online engagement with creation of compelling content for various platforms.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Created social media content with consistent content and tone.
- Analyzed and reported social media and online marketing campaign results.
- Tracked competitors' content and social presence and responded appropriately when required.
- Maintained current social media trends through attending professional conferences and webinars.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Implemented hashtag strategies to enhance discoverability of posts on various platforms.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Increased brand awareness and followers through comprehensive social media campaign management.
- Evaluated analytics to track campaign success and identify improvement opportunities.
- Curated user-generated content to showcase authentic brand experiences and foster community engagement.
- Optimized social media content for maximum engagement and reach.
- Conducted daily updates to social media profiles to boost company online presence.
- Boosted online presence with eye-catching visuals and compelling captions.
- Monitored analytics to identify trends, adjusting strategies as needed for better results.
- Responded to comments, posts, and questions from various channels.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
- Provided professional services and support in dynamic work environment.
Sales Lead
Journeys
08.2020 - 01.2023
- Ensured customer satisfaction.
- Set and achieved company defined sales goals.
- Achieved monthly sales within the company.
- Organized the inventory daily.
- Managed the store and the employees to sell goods and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed efficient cash register operations.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked effectively in fast-paced environments.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Streamlined opening and closing procedures as integral member of store staff.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed store personnel by delegating tasks and supervising daily operations.
- Opened inventory boxes and restocked shelves.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
Part-Time
SmashBurger
09.2017 - 09.2020
- Ensured customer satisfaction.
- Enforce cleanliness within the store.
- Grant the customer needs through services.
Internship
Citygate church
05.2017 - 08.2017
- Edited audios and videos through Adobe and Premiere, Organized and restock inventory, Contributed to event planning
Education
Bachelor of Science - Small Business Management
Miami University
Oxford05.2023
High School Diploma -
Lakota East High School
Cincinnati05.2017
Skills
- Written and verbal communication
- Knowledge in Microsoft and HTML
- Problem-Solving and Decision-Making
- Responsibility and Reliable
- Multitasking
- Ability to adapt to new settings
- Creating new ideas; creativity
- Initiate in encouraging other people
- Team Leadership
- Video Editing through Capcut and Inshot
- Know how to utilize Tiktok, Pinterest, Thread, Facebook, Instagram, X
- Social Media Marketing
- Social Media Strategy
Volunteer Experience
- CHURCH, Production Director, Youth Praise and Worship Team Director, 10/2013, Present
- Youth Leader, 03/2018, Present
Timeline
Social Media Coordinator
Citygate Church
02.2023 - 02.2024
Sales Lead
Journeys
08.2020 - 01.2023
Part-Time
SmashBurger
09.2017 - 09.2020
Internship
Citygate church
05.2017 - 08.2017
Bachelor of Science - Small Business Management
Miami University
High School Diploma -
Lakota East High School
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