Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Torrez

Phoenix,AZ

Summary

Experienced professional with strong analytical, communication, and teamwork skills. Proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Maintaining a positive attitude and commitment to continuous learning and growth. Possessing 4.5 years of experience in crisis behavioral health facilities. Successfully managing patients with diverse needs and demonstrating a strong background in administrative duties.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Community Bridges Inc.
06.2024 - 06.2025
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
  • Maintained comprehensive records by completing detailed notes during intakes and discharges.

Behavioral Health Technician

Quail Run
01.2024 - 05.2024
  • Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills
  • Conducted client rounds to check on residents.

PCT/BHT and Preceptor

Community Bridges Inc.
02.2022 - 01.2024
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Trained new employees and existing employees on crisis floor on proper procedure on documenting in Nextgen and working with patients
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Completed AHCCCS applications with patients

Peer Support Specialist

Community Bridges Inc.
01.2021 - 02.2022
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Fostered relationships with group homes and other rehabilitation centers to build pipeline of supportive services.

Cashier

Circle K
02.2020 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes and throughout store.

Collection Specialist I & II, & Operations Manager

Chase
11.2015 - 10.2017
  • Negotiated to collect balance in full.
  • Used skip tracing to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Compiled and analyzed data for 300+ employees of statistics to rate performance and identify and correct performance issues amongst staff members
  • Coordinated employee safety, security, recognition, motivational and retention programs

Customer Service Representative

General Dynamics/ Medicare
12.2013 - 06.2014
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Client Service Wealth Adviser

Teletech, Morgan Stanley
12.2012 - 11.2013
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Answered clients questions regarding their brokerage accounts

Education

High School Diploma -

South Mountain High School
Phoenix, AZ

Skills

  • Vital signs evaluation and documentation
  • Quick to adjust to changing circumstances
  • Patient Care Technician (PCT)
  • Heartsaver CPR AED
  • Behavior Redirection
  • Conflict Resolution
  • Empathy and Compassion
  • Documentation skills
  • Active listening
  • Family support services

Certification

  • Certified Peer Suport Specialist 5/14/21
  • Patient Care Technician 2/18/21
  • Fingerprint Clearance Card 5/18/21
  • Certified Behavioral Health Technician 6/6/24
  • BLS provider and Heartsaver First Aid 6/6/24

Timeline

Behavioral Health Technician

Community Bridges Inc.
06.2024 - 06.2025

Behavioral Health Technician

Quail Run
01.2024 - 05.2024

PCT/BHT and Preceptor

Community Bridges Inc.
02.2022 - 01.2024

Peer Support Specialist

Community Bridges Inc.
01.2021 - 02.2022

Cashier

Circle K
02.2020 - 01.2021

Collection Specialist I & II, & Operations Manager

Chase
11.2015 - 10.2017

Customer Service Representative

General Dynamics/ Medicare
12.2013 - 06.2014

Client Service Wealth Adviser

Teletech, Morgan Stanley
12.2012 - 11.2013

High School Diploma -

South Mountain High School

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