Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Travis

Albany

Summary

Friendly professional with extensive experience in customer service and administrative support. Proven ability to resolve issues effectively while maintaining strong relationships. Skilled in data entry and document review, consistently ensuring accuracy and efficiency. Recognized for a positive attitude and exceptional problem-solving abilities in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Waitress/Server

IHOP
Clifton Park
02.2019 - Current
  • Replenished beverages when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Accounting Assistant

T&T Body King
Latham
10.2020 - 01.2021
  • Reduced financial discrepancies by verifying accounting statements.
  • Reconciled bank accounts on a regular basis.
  • Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
  • Monitored loans and accounts payable to confirm payments are current.
  • Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Provided administrative support to multiple departments as needed.
  • Facilitated internal communication by distributing memos and announcements.
  • Developed organizational filing systems for confidential customer records and reports.
  • Answered telephones, directed calls, and took messages.

Office Assisant

Cross Country Telecommunications & General Construction
Mechanicville
11.2019 - 04.2020
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Facilitated communication within the office and with external partners.
  • Prepared daily assignments and schedules every morning.
  • Reported to Dig-Safe every morning to report all company excavations.
  • Attended weekly Dig-Safe meetings as company representative.
  • Wrote weekly work schedule for field workers.

Customer Service Representative

County Waste
Clifton Park
07.2018 - 12.2018
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Used communication skills to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.

Education

High School Diploma -

Shenendehowa CSD
Clifton Park, NY
01-2013

Skills

  • Customer service
  • Relationship building
  • Time management
  • Document review
  • Call handling
  • Telephone etiquette
  • Proofreading
  • Positive attitude
  • Attention to detail
  • Problem solving
  • Task prioritization
  • Data entry
  • Filing systems
  • Payment processing
  • Team collaboration
  • Administrative support
  • Record keeping
  • Scheduling
  • Meeting transcription
  • Verbal and written communication

References

References available upon request.

Timeline

Accounting Assistant

T&T Body King
10.2020 - 01.2021

Office Assisant

Cross Country Telecommunications & General Construction
11.2019 - 04.2020

Waitress/Server

IHOP
02.2019 - Current

Customer Service Representative

County Waste
07.2018 - 12.2018

High School Diploma -

Shenendehowa CSD

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