Sarah Trevino
Cypress,TX
Summary
Experienced Program Manager with Club Rewind, a branch of Community Programs of Cypress Fairbanks ISD, skilled in communications and operations management. Adept at coaching staff to enhance productivity and foster strong relationships with parents and students. Developed creative solutions for diverse needs, ensuring high-quality childcare standards and program compliance. Proven ability to lead and inspire teams in achieving goals.
Overview
6
6
years of professional experience
Work History
Club Rewind Program Manager
Cypress Fairbanks ISD
08.2021 - Current
- Address and resolve time management and child supervision concerns by coaching and working with team members.
- Interact with parents and school staff to identify students' needs and requirements.
- Manage and supervise administrative and daily program operations, complying with Club Rewind policies and regulations.
- Collaborate with coordinator to set priorities based on program needs, resources and staffing.
- Demonstrate strong writing and presentation skills to develop reports and documentation for students, parents, and staff.
- Self-motivated, with a strong sense of personal responsibility.
- Devise creative solutions to students' emotional, physical, and behavioral needs.
- Identify program obstacles and communicate possible impacts to team.
- Maintain professional demeanor by staying calm when addressing unhappy or angry parents and students.
- Cultivate positive rapport with fellow employees to boost program morale and promote employee retention and team bonding.
- Develop detailed plans based on broad guidance and direction from coordinator.
- Evaluate employee performance and convey constructive feedback to improve skills through yearly performance reviews.
- Establish priorities, maintain schedules and monitor performance.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions regarding student behaviors and staff issues.
- Supervise the timely check-in and check-out of students into the program daily, working with school staff to verify absences.
- Oversee 7 staff members, communicating with each to ensure a smoothly run program with up to 120 students in our care.
- Construct age-appropriate goals and outcomes to assist children with behavioral difficulties.
- Built and maintain strong parent and student relationships..
- Use Google Drive to compile, maintain, and file all records and documents.
- Maintain high-quality child care standards based on developmentally appropriate practices.
- Implement program policies, procedures, and systems to promote safe and healthy environment in compliance with Club Rewind standards.
- Create and implement program schedules to cover planned activities while capitalizing on opportunities to improve student learning and enjoyment.
- Collaborate on strategies to enhance student learning and behavior alongside parents, school staff, and coordinator.
- Attend yearly trainings to stay current on program policies.
- Complete frequent trainings to comply with district guidelines.
- Stay current on emergency procedures, including keeping an updated CPR, First Aid, Infant CPR certification.
- Assigned a shadowing campus; new hires shadow me as I coach them on their new position.
Telge Early Learning Center Hourly Worker
Cypress Fairbanks ISD
09.2023 - Current
- Cover ELC employee's lunches, resuming their daily tasks for 1.5 hours at a time during the school year.
- Cover in varying classrooms, overseeing from young infants to 4 years old.
- Complete a variety of tasks, including diapers and feeding, and distributing child lunches, overseeing circle time, and assisting lead teacher in carrying out daily lessons.
- Maintained assigned work areas by cleaning and straightening for maximum productivity and safety for children and infants.
- Reported defective products or machinery to site director.
- Worked fast to complete assigned tasks and meet daily schedules, specifically infants' strict feeding and diapering schedules.
- Followed instructions and procedures to complete assigned tasks in each classroom.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all new tasks.
- Developed strong cooperative relationships with coworkers and directors.
- Learned all required tasks quickly to maximize performance in different classrooms.
- Kept work areas clean, organized, and safe to promote efficiency and child safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different classrooms covering than those typically assigned to me to provide optimal coverage and meet licensing standards and requirements.
- Attended yearly training to stay up to date with licensing requirements and ensure the safety of all children.
Early Childhood Specialist - Club Rewind Summer
Cypress Fairbanks ISD
06.2024 - 08.2024
- Supervised early childhood groups in the summer program, as well as the rest of the program as needed.
- Collaborated with direct supervisors and staff members on how best to meet our preschoolers' needs.
- Constructed age-appropriate goals and outcomes to assist children with special needs, developmental delays, and behavioral difficulties.
- Oversaw level-appropriate lessons and activities to support skill-building needs.
- Built and maintained strong parent and student relationships.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Used Google Drive to compile, maintain, and file all records and documents.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and procedures to pass licensing review.
- Supervised early childcare workers and oversaw facility to meet state requirements for the summer program.
- Implemented program policies, procedures, and systems to promote safe and healthy environment in compliance with state licensing standards.
- Stayed current on licensing guidelines to maintain compliant program operations.
- Implemented program schedules to cover planned needs while capitalizing on opportunities to improve student learning and enjoyment.
- Collaborated on strategies to enhance student learning and behavior alongside parents and general manager.
- Observed and assessed group activities to verify conformity with licensing standards.
1-to-1 Tech Dept Hourly Worker
Cypress Fairbanks ISD
08.2021 - 05.2023
- Loaded, unloaded, and moved laptops to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Reported defective laptops to supervisor.
- Maintained productive, efficient approach to all tasks.
- Oversaw and directed weekly transportation of assigned laptops to campuses, ensuring correct distribution throughout the district.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals, including laptop cleaning, scanning all inventory, completing assigned shopping trips for supplies.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts of 9 am to 3:30 pm and remained available to work during holidays and busy periods.
- Developed strong cooperative relationships with coworkers and manager.
- Conducted inventory counts of all laptops in the building.
- Utilized Google Drive and Microsoft Excel to sort and keep track of all inventory.
- Monitored and verified laptops for proper labels.
Mothers' Day Out Front Desk Receptionist
Precious Dancers Academy
07.2020 - 06.2021
- Greeted parents and dancers at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified owner immediately if problems escalated or further information was required.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for parents, dancers, and employees.
- Tracked important information in Google Drive and Google Sheets and ran reports or generated graphs using data regarding attendance, tuition, scheduling.
- Welcomed all who visited with friendly greeting, answered general questions, gathered nature of visit and directed to the owner or teacher.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages for the final recital.
- Collected and distributed messages and mail to team members and owner to support open communication and high customer service.
- Resolved customer problems and complaints via phone and email.
- Created, organized, maintained and updated information and newsletters in computer databases.
- Assisted dance teachers with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Assigned Backstage Manager for the end of year recital; oversaw and directed dance groups onto the stage according to the schedule in a timely manner. Coordinated backstage helpers and dancers to ensure all costumes, makeup, and line order was as assigned; hired as Backstage Manager for the end of year recital in 2022 and 2023 as well.
Club Rewind Program Leader
Cypress Fairbanks ISD
08.2019 - 05.2021
- Implemented well-received activities and events with my group of students, on average 30 elementary aged students.
- Supervised students, ensured proper care and instruction daily.
- Attended zone meetings to maintain and improve competence.
- Implemented program policies, procedures, and systems to promote safe and healthy environment in compliance with Club Rewind standards.
- Stayed current on employee guidelines to maintain compliant program operations.
- Maintained high-quality child care standards based on developmentally appropriate practices for elementary students.
- Followed established program schedules to cover planned activities while capitalizing on opportunities to improve student learning and enjoyment.
- Modernized instructional plans and educational approaches to enhance student learning based on personal and specific needs.
- Collaborated on strategies to enhance student learning and behavior alongside manager and fellow leaders.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic to ensure a smooth program.
Education
Associate of Science - Science
Lone Star College
Houston, TX05-2022
Skills
- Attention to detail
- Conflict resolution
- Verbal and written communication
- Customer service
- Problem-solving
- Operations management
- Decision-making
- Clear communication
- Coaching and mentoring
- Staff development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Crafting and DIY Projects
- Outdoor Recreation
- Reading
- Hiking
- Historical Exploration
- Road Trips
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- I enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy cooking for friends and family gatherings
Timeline
Early Childhood Specialist - Club Rewind Summer
Cypress Fairbanks ISD
06.2024 - 08.2024
Telge Early Learning Center Hourly Worker
Cypress Fairbanks ISD
09.2023 - Current
Club Rewind Program Manager
Cypress Fairbanks ISD
08.2021 - Current
1-to-1 Tech Dept Hourly Worker
Cypress Fairbanks ISD
08.2021 - 05.2023
Mothers' Day Out Front Desk Receptionist
Precious Dancers Academy
07.2020 - 06.2021
Club Rewind Program Leader
Cypress Fairbanks ISD
08.2019 - 05.2021
Associate of Science - Science
Lone Star College