Sarah Trocano
Sultan,WA
Summary
Highly skilled and dedicated customer service professional with extensive experience in diverse customer-facing roles. A collaborative team player with an outgoing and positive demeanor, possesses proven abilities in building strong connections with clients. Motivated to ensure customer satisfaction and drive company success. Specializes in genuine interactions and recognized for articulate, energetic, and goal-driven approach. Demonstrates exceptional passion for fostering relationships, forging partnerships, and driving business growth. Committed to delivering outstanding service.
Overview
13
13
years of professional experience
Work History
Distillery Team Member
Curtson Distillery
01.2022 - Current
- I provide drink service and provide the history, distilling information and tasting experience
- I work our special events and help with planning
- Production, sales and deliveries
- Successfully added six new locations that sell Curtson
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Specialty Cheese Coordinator, Cheesemonger
Metmarket
01.2012 - 01.2022
- Manage the operations of a seven person specialty cheese team
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- I provide the team with scheduling, corrective actions and training
- Responsible for ordering, receiving and inventory management
- Respond quickly to guests, providing personal assistance
- I created department standards and best practices
- Organized daily production lists and managed the day
- Entered data, generated reports, and produced tracking documents.
- Bought and maintained inventory for many different types of merchandise perishable and non.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
Education
Bachelor of Arts - Interior Design
Cornish College of The Arts
Seattle, WAHigh School Diploma -
Cedarcrest High School
Duvall, WA05.2000
Skills
- Excellent multi tasker
- Very positive attitude
- Professional customer service
- Open communication
- Anticipate needs
- Solution oriented
- Efficient and productive
- Empathetic
- Active Listening
Timeline
Distillery Team Member
Curtson Distillery
01.2022 - Current
Specialty Cheese Coordinator, Cheesemonger
Metmarket
01.2012 - 01.2022
Bachelor of Arts - Interior Design
Cornish College of The Arts
High School Diploma -
Cedarcrest High School
Similar Profiles
Jack ReiterJack Reiter
Bartender at Wallbanger DistilleryBartender at Wallbanger Distillery
Mariah HarrisMariah Harris
Chef Supervisor at Savage & Cooke DistilleryChef Supervisor at Savage & Cooke Distillery
Konstantina PartalevaKonstantina Partaleva
Bartender at Cape Charles DistilleryBartender at Cape Charles Distillery
Marlow HeathMarlow Heath
Seasonal Customer Experience Associate at Swan Trails FarmSeasonal Customer Experience Associate at Swan Trails Farm
Mathew AgnewMathew Agnew
Public Works Seasonal at City Of SultanPublic Works Seasonal at City Of Sultan