Sarah Trowbridge
Lafayette,LA
Summary
I am an enthusiastic and reliable hard worker. I am always eager to learn and have a great positive, friendly, attitude and out look. I am willing to take on added responsibilities to meet team goals and be a team player. I love helping people in anyway shape or form.
Overview
7
7
years of professional experience
Work History
Server
Market Eatz
09.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Server
Chris’ Poboys
09.2016 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
St. Thomas More
Lafayette, LA05.2010
Skills
- Food and Beverage Pairings
- Sales Expertise
- Menu Memorization
- Check Payment Processing
- Suggestive Selling
- High-Volume Dining
- Bill Computation
- Dining Customer Service
- Sales Techniques
- Regulatory Compliance
- Dining Crew Workflow Optimization
- Performance Improvement
- Server Training
Timeline
Server
Market Eatz
09.2022 - 08.2023
Server
Chris’ Poboys
09.2016 - 05.2022
High School Diploma -
St. Thomas More
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