Sarah Tucker
FORT WORTH,TX
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
18
18
years of professional experience
Work History
Customer Service Representative / Lead Dispatcher
All American Doors And Docks
05.2018 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
Customer Service Representative / Dispatcher
Best Retail Solutions
06.2011 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
General Cleaner
Convention Plaza
01.2006 - 01.2013
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Education
High School Diploma -
Grapevine HS
Grapevine TX05.2003
Skills
- Staff Management
- Business Process
- Clerical Support
- Customer Service Management
- Customer Service and Assistance
- Customer Contact
- Data Entry
- Information Updates
- Professional Correspondence
- Outbound and Inbound Calls
- Managing Subcontractors
- Microsoft Office
Timeline
Customer Service Representative / Lead Dispatcher
All American Doors And Docks
05.2018 - Current
Customer Service Representative / Dispatcher
Best Retail Solutions
06.2011 - 03.2018
General Cleaner
Convention Plaza
01.2006 - 01.2013
High School Diploma -
Grapevine HS
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