Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sarah Tudor

Palmer,AK

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing over 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Owner

Sugar Clouds
10.2021 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Owner/Marketing

North Peak IT
06.2012 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.

Gymnastics & Cheer Team Coordinator

Excel Gymnastics
07.2015 - 06.2019
  • Increased team efficiency by streamlining communication channels and implementing task management software.
  • Enhanced project outcomes by coordinating team efforts and ensuring timely completion of assignments.
  • Improved team collaboration with regular meetings, progress updates, and transparent communication.
  • Reduced project turnaround times, consistently meeting or exceeding deadlines for deliverables.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Assisted in budget planning and financial management for the department, maximizing resources while maintaining fiscal responsibility.
  • Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Trained, motivated and guided on-boarding members.
  • Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
  • Covered shift shortages for Type shifts to keep production schedule on time.
  • Developed solid professional relationships to broaden efficiency of Type department.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Shift Manager

Little Caesars Pizza / Great Alaska Pizza Co.
06.2002 - 09.2002
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cultivated professional working relationships with peers and supervisors.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Event Planning Coordinator

Living Waters/South Central Foundation
09.2002 - 04.2006
  • Enhanced event attendance by developing engaging and targeted marketing materials for various platforms.
  • Streamlined event registration processes, resulting in reduced wait times and improved attendee satisfaction.
  • Collaborated with vendors to secure high-quality products and services at competitive prices, optimizing budget allocation.
  • Managed logistics for large-scale events, ensuring timely setup and breakdown while minimizing disruptions to venue operations.
  • Developed strategic partnerships with local businesses, increasing sponsorship opportunities and community involvement in events.
  • Conducted post-event evaluations to identify areas for improvement, implementing changes in subsequent events for continuous growth and success.
  • Negotiated contracts with venues and service providers, securing favorable terms that supported successful event execution within budget constraints.
  • Coordinated volunteer recruitment efforts, assembling a dedicated team to provide essential support during events.
  • Facilitated clear communication among team members, fostering a collaborative environment that encouraged creative problem-solving during event planning stages.
  • Elevated client satisfaction by consistently delivering well-executed events tailored to specific needs and objectives.
  • Organized comprehensive event schedules, ensuring smooth coordination of speakers, entertainment acts, and facility usage.
  • Spearheaded the implementation of new technology tools for online registration systems improving user experience for attendees.
  • Optimized resource allocation through effective delegation of tasks, ensuring successful execution of all event components.
  • Adapted quickly to unforeseen challenges during the planning process, maintaining professional composure and devising creative solutions to ensure event success.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Coordinated travel and accommodations for event attendees.
  • Produced concept plans for high-profile corporate meetings and events.

Education

High School Diploma -

Chugiak High School
Chugiak, AK
05.2002

Skills

  • Business Management
  • Verbal and written communication
  • Small business operations
  • Customer Relations
  • Project Management
  • Marketing
  • Team Collaboration and Leadership
  • Strategic Decision-Making
  • Organizational Development
  • Attention to Detail
  • Task Delegation

Affiliations

  • Rotary International

Timeline

Owner

Sugar Clouds
10.2021 - Current

Gymnastics & Cheer Team Coordinator

Excel Gymnastics
07.2015 - 06.2019

Owner/Marketing

North Peak IT
06.2012 - Current

Event Planning Coordinator

Living Waters/South Central Foundation
09.2002 - 04.2006

Shift Manager

Little Caesars Pizza / Great Alaska Pizza Co.
06.2002 - 09.2002

High School Diploma -

Chugiak High School

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Sarah Tudor