Sarah Tuita
Magna,UT
Summary
I was blessed with 11 children. All with different personalities and different needs. It was a challenge. I wish I could say that it was easy. It wasn't easy, for my children or myself.
I grew up in a home where both my parents worked, english was a second language, and I took advantage of that. Sad to say, but it seems almost like a cycle.
"No news is good news." That was my motto. I didn't invest time into my children's schooling. I came in late, when they were having to do credit recovery. Yes, most graduated and a couple fell through the cracks and received their GED.
I want to help break that cycle. For myself and the students of Cyprus High School. I was once a student who was barely graduating.
I'm firm, but I come from a place of love. I'm patient and understanding. I listen well and learn quickly. I feel like I would be an added value to Cyprus High School and the faculty.
Overview
2
2
years of professional experience
Work History
Reservationist Sales Agent/Customer Care Specialist
Delta Airlines
10.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Actively participated in staff meetings and training sessions to stay current on industry trends and best practices.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
Education
General Education
South High School
Salt Lake City, UT06-1988
Skills
- Patience and persistence
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Self motivation
- Documentation and reporting
- Cultural awareness
- Attention to detail
- Problem-solving
Timeline
Reservationist Sales Agent/Customer Care Specialist
Delta Airlines
10.2023 - Current
General Education
South High School
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Shaquille BrooksShaquille Brooks
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
ANNA CRAIGANNA CRAIG
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
Joanie DeverJoanie Dever
Early Stage Collections Agent at Progressive LeasingEarly Stage Collections Agent at Progressive Leasing