Sarah Tyler

Working at a family owned business with daily regulars has reinvigorated my joy in customer service. Reminding me of what the heart of customer service is, something I am passionate about, human connection. This in addition to always offering superb customer service and going above the standard expectation to educate customers on products, offering recommendations and accommodations when needed. I have also:

• Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning tables and counters.
• Assisted in training new employees on proper customer service techniques.
• Suggestively sold additional menu items when appropriate.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Processed cash and card payments accurately and efficiently.

Reference: Alicia Hicks 918-272-0789

Working in sales gave me a unique opportunity to build long term relationships with clients, growing their trust in and with my consiste-ncy and knowledge at each meeting. I routinely checked in and balanced the individual needs of 30+ clients on a weekly basis in addition to clients on a monthly and bi-monthly basis. I was also granted the opportunity to design and develop product packaging, marketing and sales flyer materials. I exceeded in this arena utilizing my individual creativity and understanding of customer behavior. In addition to these things I also:

• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
• Organized pop-ups, trade shows and other events as a means of increasing visibility in the marketplace.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Maintained accurate records of all transactions between customers and company representatives.

Reference: Ethan Miller 918-428-8054

Once learning the processes of the front of store and spending time working on special projects in other districts in my area of expertise, Customer Service and Community Responsibility; I was transferred locations to be Store Manager and exceeded expectations leading to being promptly promoted to Training Store Manager for the north east Oklahoma district. In my time as Training Store Manager I oversaw the pipeline of talent in our district and their progress on the path to leadership. This was in addition to maintaining standards of my own team in a high demand store location. Being a leader taught me how to hold myself and others accountable in a professional manner, how to empower and gain the trust of a group, and also how to de-escalate and solve conflict amongst colleagues and customers. In addition to that, as well as all my duties as Store Manager, I also:

• Performed assessments of employees' skillsets prior to beginning a new job role.
• Provided guidance and support during implementation of new systems and processes throughout the store and pharmacy.
• Collaborated with the pharmacy department to ensure successful completion of projects related to training initiatives.
• Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
• Cross-trained employees to do other jobs within business, increasing job skills and productivity.

In my time learning how to be an effective leader of a team, I completed many district level projects for our district in addition to out of state districts. My level of passion and expertise was highly recognized by my leaders and peers and I was a quick study to the processes of the store. In addition to learning how to manage a team and run a store effectively I also:

• Provided customer service to customers in store, including answering inquiries, resolving complaints and suggesting merchandise.
• Developed strategies for increasing sales and improving customer satisfaction.
• Performed daily opening and closing procedures, including counting money in registers and balancing receipts against sales.
• Monitored employee performance through coaching, feedback, guidance and discipline when necessary.
• Assisted with recruiting, interviewing and hiring new personnel for the store team.
• Managed daily operations of the store by delegating tasks among staff members.

I spent nearly a decade working as a Pharmacy Technician in retail pharmacy locations across Tulsa and the surrounding area. I persevered through buy outs, company acquisitions and changing employers. I worked as a part of my community to educate patients on programs as well as insurance benefits. As a result of my effectiveness and uncanny ability to engage colleagues I was utilized to train and increase efficiency in locations across the county. In addition to these accomplishments I also:

• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Monitored inventory levels of commonly used drugs and placed orders when necessary.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.