Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Kollie

Moorhead,Minnesota

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CATH LAB TECHNICIAN

SANFORD HEALTH
11.2024 - Current
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Performed routine lab and department maintenance to keep area clean and orderly.

Patient Access Representative

Sanford Health
07.2023 - 11.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.

STORE MANANGER/ATTENDANT

SAMUELS WIGS AND BEAUTY SUPPLY
08.2019 - 07.2023
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Utilized strong interpersonal skills to establish rapport with guests.

Education

No Degree - NEUROSCIENCE

CONCORDIA COLLEGE
Moorhead, MN

High School Diploma -

ST SAVIOURS HIGH SCHOOL
LAGOS NIGERIA
06-2016

Skills

  • Interpersonal and written communication
  • Safety compliance
  • Medical terminology
  • Critical thinking proficiency
  • Anatomy and physiology
  • Attention to detail
  • Positive attitude
  • Analytical thinking
  • Work Planning and Prioritization
  • Document processing
  • Customer assistance
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Refunds and exchanges
  • Complex Problem-solving
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Healthcare systems navigation
  • Strong empathy

Certification

BLS CERTIFIED

ACLS CERTIFIED

Timeline

CATH LAB TECHNICIAN

SANFORD HEALTH
11.2024 - Current

Patient Access Representative

Sanford Health
07.2023 - 11.2024

STORE MANANGER/ATTENDANT

SAMUELS WIGS AND BEAUTY SUPPLY
08.2019 - 07.2023

No Degree - NEUROSCIENCE

CONCORDIA COLLEGE

High School Diploma -

ST SAVIOURS HIGH SCHOOL

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Sarah Kollie