Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Sarah Urban

Magnolia

Summary

Store Manager with significant experience at Ross Dress for Less, generating $13.5M in annual revenue through strategic inventory management and team development. Demonstrated expertise in loss prevention and conflict resolution, leading to improved operational efficiency and achievement of sales and inventory targets. Proficient in financial administration and building high-performing teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Ross Dress For Less
The Woodlands
11.2023 - Current
  • Managing a staff consisting of 45+ employees, achieving daily sales goals of $35-60k, with $12M annual revenue.
  • Delegating and monitoring all responsibility in all departments to ensure efficiency.
  • Facilitated stocking and storage of merchandise in accordance to company procedures.
  • Directed and maintained store merchandising standards to present an organized and engaging in-store experience for shoppers.
  • Developed employee strengths to improve engagement and remain competitive via weekly manager meetings and personalized 'Individual Development Plans' for employees.
  • Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
  • Conducted regular performance evaluations to motivate and develop staff.
  • Motivated team members through recognition programs and constructive feedback.
  • Coordinated projects from conception to completion, ensuring timely delivery.
  • Managed inventory levels to prevent shortages.
  • Oversaw budgeting and financial planning to maximize resources.
  • Maintaining a fully operational facility and initiating or scheduling services (repairmen, plumbing, and general maintenance).
  • Consistent follow-ups with vendors on all maintenance service tickets and invoices.
  • Ensuring all security procedures are executed, including cash deposits, nightly closing, and security feed monitoring.
  • Loss Prevention.
  • Conducted investigations into thefts and other security breaches.
  • Collaborated with LP on internal investigations.
  • Responded quickly to emergency situations, such as threats of assaults, providing support until the police arrived.
  • Provided training on loss prevention techniques to staff members at multiple locations.
  • Organized monthly meetings with store managers to discuss current security trends and practices.
  • Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
  • The reviewed store focuses on preventing internal and external theft.
  • Performed regular audits of store operations to ensure compliance with safety regulations and ease to company standards.
  • Ensured the proper use of monitoring activity by monitoring movement through the camera systems.
  • Inspected merchandise for compliance with theft prevention policies.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.
  • Monitored surveillance cameras to detect suspicious activity.
  • Investigated shoplifting cases and provided evidence in court proceedings as needed.

Store Manager

Ross Dress For Less
Magnolia
11.2022 - 11.2023
  • Managing a staff consisting of 30+ employees, achieving daily sales goals of $20-30k, with $6M annual revenue.
  • Delegating and monitoring all responsibility in all departments to ensure efficiency.
  • Implemented loss prevention strategies to reduce shrinkage and control theft.
  • Supervised staff recruitment, training, and development to build a high-performing team.
  • Oversaw daily operations to ensure efficiency and productivity in the workplace.
  • Led team meetings to communicate goals, progress, and expectations clearly.
  • Monitored and adjusted staff schedules based on changing operational demand.
  • Oversaw daily operations, focusing on efficiency, team collaboration and process improvements.
  • Oversaw shrink goals and inventory for the year.

Assistant Manager

Ross Dress For Less
Magnolia
12.2021 - 11.2022
  • Supervised hourly and temporary team members, provided work direction and reviewed work processes to manage feedback with Store manager daily.
  • Worked with management team to identify and resolve customer service issues, customer complaints and improve business opportunities.
  • Coached associates to create a strong and reliable team, consistently delivering memorable customer shopping experiences.
  • Boosted company productivity and morale through consistent engagement with team members and management.
  • Assisted manager with inventory control management, resulting in reduced costs.
  • Walked department regularly to determine needs and proactively delegate tasks.
  • Maintained safe work environment in accordance to company standards.
  • Communicated policy updates to departments, answered questions and monitored compliance.
  • Managed employee performance through accountability. Utilizing the progressive discipline process of the company when necessary.

Area Supervisor

Ross Dress For Less
Magnolia
10.2020 - 12.2020
  • Directed workers and shift leaders to ensure process and efficient training.
  • Collaborated with other supervisors in coordinating operations and activities within or between all departments to ensure project goals were met.
  • Ensured all jobs were completed with minimal loss planned and established work schedules, assignments and production activities.
  • Maintained cleanliness and organization of store to provide a pleasant shopping experience and to ensure operations were ready for the next day.
  • Trained new employees on store policies, product knowledge, and to deliver Great customer experiences.
  • Adapted quickly to changing priorities, managing multiple tasks efficiently.

Retail Sales Associate

Ross Dress For Less
The Woodlands
06.2010 - 10.2020
  • Resolved customer issues using listening skills with a professional attitude and involving MOD when necessary.
  • Notified supervisors of inventory shortages, and damages.
  • Shelved and stocked products in appropriate locations, receiving daily shipments.
  • Set up promotional displays to highlight new products and special offers.
  • Directed customers to appropriate merchandise and store locations.
  • Processed customer refunds and exchanges in accordance to company guidelines.
  • Upholding company standards for brand and merchandise through utilizing 'Company Floor Plan'.
  • Maintained clean and orderly work environment.
  • Cross trained in all Departments of store, stock room, register, fitting room, loss prevention specialist and sales floor.

Education

High School Diploma -

Latham Christian Academy
New York, NY
06.2023

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Staffing and Recruiting
  • In Store Logistics
  • Inventory Management
  • Problem Solving
  • Financial Administration
  • Revenue Generation
  • Organization
  • Loss prevention
  • Surveillance monitoring
  • Theft investigation
  • Employee training
  • Law enforcement relations
  • Loss prevention goals monitoring
  • Conflict resolution
  • Effective communication
  • Asset protection
  • Store audits
  • External theft prevention
  • CCTV systems
  • Risk management

Awards

Store of the Year Award, 2023, Excelled in metrics finishing the year with a green dashboard with zero strikes.

Certification

Certificate of completion in Identifying and developing Talent Training .

2025 Lead Confrence.

Timeline

Store Manager

Ross Dress For Less
11.2023 - Current

Store Manager

Ross Dress For Less
11.2022 - 11.2023

Assistant Manager

Ross Dress For Less
12.2021 - 11.2022

Area Supervisor

Ross Dress For Less
10.2020 - 12.2020

Retail Sales Associate

Ross Dress For Less
06.2010 - 10.2020

High School Diploma -

Latham Christian Academy

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