Sarah Urena
Colorado Springs,CO
Overview
10
10
years of professional experience
Work History
Lead Bartender/Bar Manager
Bold Republic Brewing Company
12.2023 - 01.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed and motivated employees to be productive and engaged in work.
Sales Associate/Sales Manager
Ashley Furniture Homestore
10.2021 - 12.2023
- Organized sales floor to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Lead Expeditor/Server
Hops N Drops
02.2020 - 10.2021
- Trained new expeditors and food runners according to company policies and standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Lee's Furniture
02.2019 - 01.2020
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate/Lead Freight Handler
Under Armour
11.2017 - 01.2019
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Verified and noted count and condition of cargo received.
- Enforced team adherence to safety regulations and protocols.
Server
Sing Fay Restaurant
03.2015 - 11.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Central High School
Independence, OR01-2016
Skills
- Health codes compliance
- Budget monitoring
- Superior customer service
- Inventory
- Event coordination
- Staff management
- High attention to detail
Timeline
Lead Bartender/Bar Manager
Bold Republic Brewing Company
12.2023 - 01.2025
Sales Associate/Sales Manager
Ashley Furniture Homestore
10.2021 - 12.2023
Lead Expeditor/Server
Hops N Drops
02.2020 - 10.2021
Sales Associate
Lee's Furniture
02.2019 - 01.2020
Sales Associate/Lead Freight Handler
Under Armour
11.2017 - 01.2019
Server
Sing Fay Restaurant
03.2015 - 11.2017
High School Diploma -
Central High School