Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Sarah Uttech

Denver,CO

Summary

Versatile and results-driven healthcare technology leader with 10+ years of experience delivering enterprise transformation through implementation excellence and customer success optimization. Skilled in leading cross-functional teams across hospital systems, SaaS platforms, and clinical operations. Proven strength in strategic planning, workflow design, and data management. Passionate about turning technology into meaningful value for clinicians, patients, and stakeholders by streamlining operations, enhancing retention, and aligning digital solutions with care delivery objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Customer Success

VitalEngine
Denver, CO
03.2024 - Current
  • Strategic and performance-driven director with a strong track record in leading and optimizing implementation, customer success, and support functions within large-scale healthcare organizations. Demonstrates deep expertise in building departmental frameworks, developing and executing SOPs, and spearheading process improvements that enhance efficiency and team performance. Highly skilled in data management, with experience leading enterprise-level data cleanup initiatives across Salesforce, Tableau, and internal systems. Successfully directed complex application implementations from initiation through completion, ensuring seamless deployments and alignment with organizational goals. Adept at mentoring teams, fostering collaboration, and partnering with Sales to drive pipeline development and business growth.
  • Mentored and led a high-performing team, fostering collaboration, professional growth, and strong cross-functional engagement.
  • Established foundational structures for the Implementation, Customer Success, and Support departments, aligning them with business goals.
  • Designed and executed Standard Operating Procedures (SOPs), streamlining processes to boost operational efficiency across all three departments.
  • Directed large-scale data cleanup projects in Salesforce, Tableau, and internal platforms to improve data quality and reporting accuracy.
  • Built and optimized departmental workflows within Salesforce, enhancing team productivity and workflow transparency.
  • Oversaw complex application implementations across multiple Integrated Delivery Networks (IDNs), ensuring successful deployment and client satisfaction.
  • Partnered with sales leadership to develop and maintain a robust pipeline, contributing directly to revenue growth and strategic business development.

Director of Customer Success

Uplight (B-Corp)
Denver, CO
06.2023 - 03.2024
  • Strategic and relationship-driven Account Director with a proven track record in managing complex accounts and advancing decarbonization initiatives through Uplight’s unified software platform. Successfully developed and executed strategic account plans to align client objectives with clean energy goals. Led cross-functional collaboration to deliver contractual outcomes, exceed performance expectations, and drive measurable value. Adept at facilitating stakeholder engagement through business reviews, progress tracking, and solution-driven communication. Guided retention strategies and client onboarding with personalized engagement, resulting in reduced churn and strengthened satisfaction.
  • Executed strategic account plans to align client goals with Uplight’s clean energy mission.
  • Presented quarterly business reviews to stakeholders, highlighting progress and strategic direction.
  • Led regular engagement with key accounts, ensuring alignment and timely delivery of contract outcomes.
  • Managed internal and external tracking against metrics, resolving challenges, and mitigating risks.
  • Implemented retention strategies that improved customer satisfaction and reduced churn.

Customer Success and Program Manager

AirStrip
Denver, CO
01.2021 - 01.2023
  • Customer Success and Program Manager for AirStrip ONE, managing 100 hospitals across the U.S. Leading and managing by leveraging transformation team members and another team within AirStrip. Preventing churn of current accounts, improving client retention, and performing the overall account management function as an escalation point for AirStrip and the client. Upsell additional functionality and expansion of current functionality and solutions at existing client sites, while owning and fostering client relationships.
  • Secured total bookings of over 800k in new ARR, PSF, and renewals in 2021, and $2.1 million in 2022. First quarter: 575k in 2023.
  • Fostered conversations on customer needs regarding the new CNO for the Telemetry Discontinuation Dashboard, HCA Continental Division, and kept the AirStrip CTO accountable for promised timelines and deliverables.
  • Collaborated with AirStrip Development/ leadership, division Leadership, and the Fifth Eye team to rollout AHRI at the VCC.
  • Implemented multiple new feature requests for projects for my accounts, such as kiosk mode for Loma Linda OR Anesthesiology workflow.
  • Assisted with Catalyst implementation by providing task templates such as developing internal and external playbooks to improve the Account Manager workflows for the customer success team.
  • This included stakeholder management, implementation rollout planning and direct communication to all customers and clinical key stakeholders.

Product Manager - Physician Support

HCA IT&S Continental Division, Presbyterian St. Luke’s Medical Center
Denver, CO
01.2017 - 01.2021
  • Lead Product Owner for technology supporting physicians and practices. Oversee two large hospitals, representing over 1,600 beds. Lead and resolve issues for clinicians and medical staff members. Conduct demonstrations and training on products for executive leadership, project teams, and healthcare conferences. Accountable for multiple business unit process improvements and multiple product implementations.
  • Implementation manager for provider workflow transformation, utilizing the Patient Keeper mobile application. On average, saving providers more than an hour a day in administration enables them to provide better patient care and additional visits in phase one delivery.
  • Tripled the facilities across all Patient Keeper usages from 2017 to 2018.
  • Increased user enrollment and usage of ePrescribe by 130%. Increased ePrescribe controlled substance usage from 5% to 86%.
  • Engaged in all technical issues at facilities and offices with 100% rise in ticket resolution from 2017 to 2020.
  • Responsible for working with key top 100 providers in 2017, 2018, and 2019, with 100% satisfaction from providers and facility/division leadership.
  • Perform provider onboarding and software education for all new providers at all HealthONE facilities in Denver.
  • SME who implements, educates, troubleshoots, and resolves support-related issues for multiple medical systems.
  • Educate, implement, and assist all providers with remote access before, during, and after COVID-19 pandemic.

Product manager- Physician Support

HCA IT&S North Florida Division
Putnam, FL
01.2015 - 01.2017
  • Implemented the authentication access for providers and physician office staff from LifePoint to the HCA network. Accountable for training material for internal and external engagements, for new product offerings, and for product updates. Provided unique, role-based training for all products and multiple job functions, both onsite and remote.
  • Ability to understand and articulate how different electronic medical products and services benefit the user and fit into the organization’s environment, creating organizational buy-in.
  • 100% adoption of Meditech and Patient Keeper for all providers at the facility.
  • Obtained 100% adoption for ePrescribe for all providers. The highest usage in 2017 for the North Florida Division.
  • Drove the highest patient keeper numbers for the North Florida Division in 2016 and 2017.
  • Installed and maintained integration software for a paperless report delivery solution.

Regional Sales Manager

American Clinical Solutions
Jacksonville, FL
01.2011 - 01.2015
  • Responsible for managing a four-person sales team, breaking into new territory for a lab services company. Grew the Jacksonville market by 600% in year-over-year growth. Recruited over 60 providers to utilize ACS services for their practices.
  • Excellence awards for being over goal: 2011 (105%), 2012 (130%), 2013 (150%), 2014 (160%), 2015 (170%).
  • Provided 100% organic growth in a startup territory.
  • Toxicology lab promoting medication management for scheduled prescription drugs.

Education

Bachelor’s degree - Linguistics

Langkaergymnasum & HF
Aarhus, Denmark
06.2006

US Navy
Naples, Italy
01.2003

Skills

  • Software product and program management
  • Process improvement and data management
  • Customer relationship management
  • Revenue growth strategies
  • Cross-functional collaboration
  • Team mentorship
  • Client retention strategies
  • EPIC, Athena, Meditech, Cerner, Patient Keeper
  • Microsoft Office, G Suite
  • Salesforce and Catalyst
  • Salesforce optimization
  • Multi-Lingual: Danish, German, English

Accomplishments

  • Customer Success Management & Program Manager:
  • Strategic Program Lead for Program with 31projects and 21 internal stakeholders HOSPITAL TO HOME VIRTUAL ACUTE CARE for enterprise Remote Patient Monitoring and Virtual command center for HCA
  • Project Management:
  • Oversaw all large-scale healthcare application implementations across Idn’s, ensuring timely delivery, successful deployment, and strong customer satisfaction.
  • Lead Project and Product Manager for Dragon Medical One (DMO) software implementation at CBCI, HealthONE. Enterprise-wide switch from legacy dictation platform for our top revenue practices - seamless adoption across all 30 providers.
  • Organizational Enablement:
  • Telemedicine roll out leveraging eCW/Healow for 300 providers in the HCA network with 100% adoption
  • Product Management
  • Implementation manager for provider workflow transformation utilizing Patient Keeper mobile and other clinical applications. On average, saving providers one plus hour a day in administration enabling them to provide better patient care and additional visits in phase one delivery.
  • Business Development / Territory Management
  • New territory startup covering North Florida, Jacksonville area ranked number #1 in the company sales nationwide. Consistently exceeded annual sales quotas for 4 years in a row.
  • Data & System Operations: Led enterprise data cleanup initiatives across Salesforce, Tableau, and internal data platforms to enhance data integrity. Built and optimized departmental workflows in Salesforce, increasing transparency and productivity.

Certification

  • CCSM 1 & 2
  • Lean sig sigma certified
  • PMP In progress

Timeline

Director of Customer Success

VitalEngine
03.2024 - Current

Director of Customer Success

Uplight (B-Corp)
06.2023 - 03.2024

Customer Success and Program Manager

AirStrip
01.2021 - 01.2023

Product Manager - Physician Support

HCA IT&S Continental Division, Presbyterian St. Luke’s Medical Center
01.2017 - 01.2021

Product manager- Physician Support

HCA IT&S North Florida Division
01.2015 - 01.2017

Regional Sales Manager

American Clinical Solutions
01.2011 - 01.2015

Bachelor’s degree - Linguistics

Langkaergymnasum & HF

US Navy

Similar Profiles

CREATE PROFILE