Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Uwagbai

Dallas

Summary

Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Coordinator

CBRE
07.2024 - Current
  • Provide customer service and comprehensive administrative services to the store associates and contractors internally.
  • Administrate the access Control Centers systems while working requests from JCPenney store associate.
  • Answer calls and leave voicemails for District facility managers.
  • Create tickets and process requests for the landlords of JCPenney facilities.
  • Build and distribute effective communications regarding updates for the department or service line.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Escalate high-priority incidents to appropriate departments ensuring swift resolution and minimal downtime.
  • Utilize various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need.
  • Manage high call volumes with exceptional professionalism, ensuring minimal wait times for clients.
  • Provide backup support during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.

Call Center Specialist

Walgreens
01.2023 - 06.2024
  • Worked and learned different Walgreens systems and software in a short period of time
  • Received and resolved issues about complaints effortlessly.
  • Documented calls related to medication and products.
  • Received escalations regarding additional service of photo management and online orders.
  • Managed high call volumes, consistently meeting or exceeding performance metrics for quality and productivity.
  • Reduced average call handling time with thorough training in company products and services.
  • Reduced call-backs from clients by carefully documenting previous interactions in CRM system.
  • Maintained up-to-date knowledge of industry developments, product updates, and emerging technologies to provide informed support.
  • Used ticketing systems to manage and process support actions and requests.

Store Sales Associate

CVS
01.2022 - 11.2022
  • Provided outstanding customer service by receiving calls from customers that are requiring service or information reference on CVS accounts
  • Accurately performed cashier duties such as handling cash, checks and credit card transactions with precision while following company policies and procedures efficiently
  • Promoted CVS service and loyalty programs, while actively being transparent with customers
  • Applied critical thinking and problem solving when assisting customers and business associates via telephone and email
  • Demonstrated flexibility by working extended hours over holidays, nights and weekends.

Education

Associate of Arts - Graphic Design

El Centro Dallas College
801 Main St, Dallas, TX 75202
08-2025

Skills

  • Account management
  • Documentation skills
  • Complaint handling
  • Customer focus
  • Quality assurance
  • Incident management
  • Escalation procedures
  • Data entry

Timeline

Customer Service Coordinator

CBRE
07.2024 - Current

Call Center Specialist

Walgreens
01.2023 - 06.2024

Store Sales Associate

CVS
01.2022 - 11.2022

Associate of Arts - Graphic Design

El Centro Dallas College

Similar Profiles

CREATE PROFILE
Sarah Uwagbai