Sarah Valentine
Tulsa
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Business Analyst, Project Manager
Saltus Technologies
03.2022 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Principal Project Manager for new statewide consortiums
- Established relationships with over 100 Law Enforcement Agencies across the U.S
- Coached our internal Software Developers through customer configurations
- Traveled on-site to train agency staff on customized software and hardware
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Collections Specialist
Transworld Systems Inc.
01.2018 - 03.2022
- Achieved performance goals on consistent basis with 231 payers on file with recurring post-dated checks equaling $24,600
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Handled 200-250 outbound and inbound calls daily with goal of collecting owed debt.
- Trained new team members on scripts, company services and collection strategies.
Business Development Representative
Jim Norton Toyota
04.2017 - 08.2017
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Networked among local business and community organizations to develop leads and generate business.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Pursued website inquiries in specific territories to increase potential customer base.
- Managed over 50 customer calls per day
Territory Sales Representative
Dynamic Business Solutions
09.2016 - 05.2017
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Resurrected and monetized dormant leads to build book of business and increase revenues by knocking on roughly 60 doors per day in each territory
Education
Strategic Communication
Oklahoma State University
Stillwater, OKAssociate of Science - Psychology
Tulsa Community College
Tulsa, OK12.2021
Skills
- Project Management
- Operational Processes
- Customer Accounts Management
- Campaign Support
- Client Rapport-Building
- Project Requirements
- Customer Relationship Management
- Payment Processing
- Negotiation and Resolution
- Customer Advising and Referral
- Personalized Financial Reviews
- Credit Accounts
- Verbal and Written Communication
- Documentation and Record-keeping
- Spreadsheet Tracking
Accomplishments
Awarded Unsung Hero certificate for consistent high performance and training new employees.
Timeline
Business Analyst, Project Manager
Saltus Technologies
03.2022 - Current
Collections Specialist
Transworld Systems Inc.
01.2018 - 03.2022
Business Development Representative
Jim Norton Toyota
04.2017 - 08.2017
Territory Sales Representative
Dynamic Business Solutions
09.2016 - 05.2017
Strategic Communication
Oklahoma State University
Associate of Science - Psychology
Tulsa Community College
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