Sarah Valenzuela
Whitewright,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Communication professional prepared for critical response roles within emergency services. Extensive experience managing emergency calls and dispatching appropriate resources swiftly and accurately. Recognized for maintaining composure during crises.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Telecommunicator(40 Hours/week)
Grayson County Sheriff's Office
09.2023 - Current
- Salary: 58,319/yearly
- Supervisor: Jami Brown
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Handled sensitive data with discretion, protecting confidentiality while ensuring that relevant parties received necessary information.
- Followed established procedures to enter and process data correctly.
Air Traffic Control Trainee (40 Hours/week)
Federal Aviation Administration, FAA
04.2023 - 08.2023
- Salary: $16.00/hourly
- Supervisor: J.B Goelz
- Utilized communications systems to direct movement of pilots and ground personnel in controlled environment.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Used radar and radio communications to accurately identify and monitor air traffic.
- Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
- Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
- Participated in emergency simulations and drills to increase readiness.
COVID-19 Tester(20+ Hours/week)
Accu Reference Medical Lab
01.2022 - 12.2022
- Salary: $20.00/hourly
- Supervisor: Marissa S.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
Medical Assistant(40 Hours/week)
Innovative Healthcare
07.2021 - 02.2022
- Salary: $16.00/hourly
- Supervisor: Jesse M.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certified Nursing Assistant(20+ Hours/week)
All American Staffing
03.2020 - 07.2021
- Salary: $18.00/hourly
- Supervisor: Nikita N.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Phlebotomist/E.R Tech.(40 Hours/week)
TMC Denison
03.2020 - 03.2021
- Salary: $13.50
- Supervisor: April D.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Unit Assistant(40 Hours/week)
Norman Regional HealthPlex
04.2018 - 04.2019
- Salary: $13.00/hourly
- Supervisor: Michelle P.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Monitored patient safety and comfort by moving, positioning and lifting patients to achieve adequate covering and comfort, maintaining polite, courteous, professional demeanor.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Associate of Science - General Education
Grayson College
Denison, TX11.2020
Certification - Nursing Assistance
Central Technology Center - Sapulpa
Sapulpa, OK08.2016
Skills
- Data Entry
- Computer skills
- CPR and first aid
- Computer-aided dispatching
- Relaying Critical Information
- Complex Problem-Solving
- Active Listening
- Documentation
- Critical Thinking
- Clear and Effective Communication
- Situational Awareness
- Time Management
- Customer Service
- Database Administration
- Empathy and Compassionate Care
- Medical Recordkeeping
Certification
- Basic Telecommunicator Certification – Texas Commission on Law Enforcement(TCOLE)
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunications -(TCOLE)
- Cardiac Emergency Communications -(TCOLE)
- Crisis Communications for Emergency Telecommunicators -(TCOLE)
- Basic Fire Communications -(TCOLE)
- Security and Privacy for Privileged role - FBI Criminal Justice Information Services(CJIS)
Commendation Award
Received an Commendation award during an unexpected storm that his lake Texoma. High winds caused a boat to capsize with a family of eight aboard including children. My team and I were inundated with multiple calls from family members and citizens providing information and asking questions about the missing children. I assisted with coordinating multiple agencies to get the correct resources on the ground to locate the missing children.
Languages
English
Native or Bilingual
Timeline
911 Telecommunicator(40 Hours/week)
Grayson County Sheriff's Office
09.2023 - Current
Air Traffic Control Trainee (40 Hours/week)
Federal Aviation Administration, FAA
04.2023 - 08.2023
COVID-19 Tester(20+ Hours/week)
Accu Reference Medical Lab
01.2022 - 12.2022
Medical Assistant(40 Hours/week)
Innovative Healthcare
07.2021 - 02.2022
Certified Nursing Assistant(20+ Hours/week)
All American Staffing
03.2020 - 07.2021
Phlebotomist/E.R Tech.(40 Hours/week)
TMC Denison
03.2020 - 03.2021
Unit Assistant(40 Hours/week)
Norman Regional HealthPlex
04.2018 - 04.2019
- Basic Telecommunicator Certification – Texas Commission on Law Enforcement(TCOLE)
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunications -(TCOLE)
- Cardiac Emergency Communications -(TCOLE)
- Crisis Communications for Emergency Telecommunicators -(TCOLE)
- Basic Fire Communications -(TCOLE)
- Security and Privacy for Privileged role - FBI Criminal Justice Information Services(CJIS)
Associate of Science - General Education
Grayson College
Certification - Nursing Assistance
Central Technology Center - Sapulpa
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