Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Van De Veen

Midland Park

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Lake View Farms, Inc.
Hawthorne
10.2017 - Current
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Greeted visitors and provided general information about the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Administrative Assistant

Western World Insurance Company
Franklin Lakes
09.2001 - 07.2017
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Facilitated communication between different departments within the organization.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.

Customer Service Representative

CVS Pharmacy
Wyckoff
09.1999 - 09.2001
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Midland Park High School
Midland Park, NJ
06-1999

Skills

  • Microsoft Excel
  • Filing systems
  • Customer service
  • Data entry
  • Office equipment
  • Correspondence management
  • Team collaboration
  • Problem solving
  • Document organization
  • Time management
  • Mailing coordination
  • Communication skills
  • Multi-task management
  • Multi-department coordination
  • Clerical support
  • Customer and client relations
  • Team bonding
  • Prioritization

Timeline

Administrative Assistant

Lake View Farms, Inc.
10.2017 - Current

Administrative Assistant

Western World Insurance Company
09.2001 - 07.2017

Customer Service Representative

CVS Pharmacy
09.1999 - 09.2001

High School Diploma -

Midland Park High School

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