Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SoftwareDeveloper

SARAH VANG

Fort Wainwright,TX

Summary

Dynamic customer service representative with a proven track record at Universal Insurance Holdings, adept at resolving inquiries and enhancing client understanding of policy options. Skilled in conflict resolution and detail-oriented data management, I excel in fostering positive relationships while ensuring compliance with privacy regulations. Committed to delivering exceptional service and support.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Universal Insurance Holdings of North America
04.2012 - Current
  • Resolved customer and agent inquiries regarding policy and quoting for new business.
  • Educated clients on coverage options and policy updates for informed decision-making.
  • Collaborated with underwriters to ensure accurate risk assessment for clients' needs.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Administrative Assistant

Oncore Electric Delivery (Kelly Services)
05.2008 - 04.2012
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

GED -

School For Adults
Stockton

Skills

  • Polished phone etiquette
  • Engaged listening
  • Problem-solving skills
  • Detail-oriented data management
  • Conflict resolution
  • Strong interpersonal skills
  • Customer-focused complaint resolution
  • Financial processing expertise

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

Universal Insurance Holdings of North America
04.2012 - Current

Administrative Assistant

Oncore Electric Delivery (Kelly Services)
05.2008 - 04.2012

GED -

School For Adults

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SARAH VANG